If a fuzzy match is detected after submission of a new user account, the person who initiated the new user account will receive an email notification with the relevant transaction. 

1. Locate the transaction ID referenced in the email received or from the ServiceNow ticket. Then open the Duplicate ID Resolution Web application.
2. NOTE: You may be redirected to the Okta login page. Enter your UCSF username and password, and you will be directed to the application landing page.
3. Select Pending.

You will be brought to all pending fuzzy matches across all Systems of Record. You can search across all of UCSF (i.e., students, faculty, staff, residents/fellows, affiliates, etc.) using last name and date of birth under the newly added Search tab. Or you can enter the transaction ID from the fuzzy match notification email in the search bar shown.

Once you have located the applicable record, select the magnifying glass icon next to the record. 

In this step, you will choose whether to assign or create an 02 Number (UCSF ID number). On the Initial Match Details page, carefully review the records shown in the Initial Match 02 Numbers pane. You will need to decide if any of these records match the individual/new user you are adding. 

1. If a record matches the person:

   1. Select the Thumbs Up icon next to the corresponding record that matches the identity of the new record you entered. Then select Assign Existing 02 Number. This merges the new record with the correct existing profile.

      

2. If no records match:

   1. Select Create New 02 Number to establish a new identity record. 

      

• If you selected Create New 02 Number, review the Confirm – Create New pop-up window, enter any relevant comments, then select Submit.

  

• If you selected Assign Existing 02 Number, review the Confirm – Assign Existing pop-up window, enter any relevant comments, then select Submit.

  

Once the submission is complete, you should see this screen.