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Student Technology Onboarding

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What is a "Tech Check" for students? 

UCSF's IT Field Services provides all new students with support to ensure their personal devices are in compliance with UCSF's IT Security requirements. An IT Technician will help students with the installation of standard applications, set up email, enable device encryption and more. Upon completion, student’s devices will be ready to support their education program on day 1. 

How are “Tech Checks” provided? 

Students can sign up through their school/program to attend an in-person 60-minute session. During these sessions an IT Technician will walk students through the steps to install the required security software, enable device encryption, set up email, and more. Additional IT Technicians will be available to assist with individual issues. 

Physical Therapy: Student Affairs Coordinator, Angela Shoga ([email protected]) 

School of Nursing: Office of Academic Affairs, ([email protected])

School of Medicine: Technology Enhanced Education Team 

School of Dentistry: Education Coordinator, Khanh Nguyen ([email protected])

School of Pharmacy: Education Coordinator, Rachel Lynch ([email protected])

What should students do before signing up for a “Tech Check?” 

Students should already own a laptop that meets the following criteria: 

Operating System: Must be Mac or Windows

  • MacOS support is provided to computers able to run the current OS and 2 prior release versions
  • Windows 11 Education or Pro are required for BitLocker Encryption. Microsoft ends support for Windows 10 on October 14, 2025.  

Age of Device: Must be less than 3 years old 

Memory (RAM): Must be 8GB or higher (16GB preferred) 

Storage: 256 GB Solid State Drive (SSD) or larger 

Learn more about student technology requirements.

Are UCSF IT Health Desks still open? 

Yes, UCSF's IT Health Desks continue to provide walk-up services Monday - Friday between 11:00 am and 1:00 pm on the Mission Bay and Parnassus Heights campuses. Learn more about the locations here. 

How do schools/programs schedule “Tech Check” sessions for their students? 

  1. School/programs identify the best dates and times for 60-minute in-person sessions for 25 – 30 students to attend at a time. A 30-minute period should be included between back-to-back sessions to allow IT Technicians and students the opportunity to follow up on any individual issues not addressed during the session. 
  1. Schools/programs work with Education Technology Services (ETS) to reserve classroom spaces for their sessions. 
  1. School/program contact IT Field Services Coordinator, Kevin Poon ([email protected]), to provide the confirmed roster of attendance, dates, times, and locations of sessions at least two weeks in advance. 
  1. IT Field Services provide the “Tech Check” sessions to students.