Zoom Frequently Asked Questions

Why can't I see my meetings in the Zoom desktop app?

1. Sign into myaccess.ucsf.edu, scroll down to Zoom before clicking LOGIN, then click on Profile at the top left. Scroll down to click on Configure Calendar and Contacts Service:
   
2. Click on Office 365 then Next:
   
3. Click Authorize, then sign in with your email/password, then click Accept. You should now see your scheduled meetings show up in your Zoom desktop app. Please note that recurring meetings are shown at the very bottom of the meeting list so they may initially appear to be missing. 
   
   
    
   

How do I Join a meeting?

• From a web browser:

1. Visit ucsf.zoom.us.
2. Select Join a meeting.
3. Enter the Meeting ID your host provided and your name if prompted.
4. Click Join.

• From Outlook:

1. Open the Outlook calendar invite and select the Join from PC, Mac, Linux... link.
2. The Zoom desktop application will automatically open. If you do not have the app, download it here.

How do I record a meeting?

1. You must be connected to the meeting via audio to begin recording. From the meeting toolbar, select Record. 
   
   
2. When you're ready to stop recording, select the Stop Recording button at the upper left portion of the Zoom meeting window
   
   
    
3. Once the meeting has ended for all attendees and the Zoom recording has finished converting, the location of the recorded meeting will automatically appear in a separate window on your screen. You can open the meeting from this window or by opening the Zoom desktop application and selecting the Meetings tab. Recorded meetings will appear in the Recorded tab. 
   
   
   
   You can also access your recorded meetings by logging in at ucsf.zoom.us and selecting the Recordings tab.
   
   
    

How do I share a whiteboard?

1. Click the Share Screen button located in the meeting toolbar.
   
   
    
2. Select Whiteboard.
   
    
3. The annotation tools will appear automatically, but you can press the whiteboard option in the meeting controls to show or hide them.
4. Use the page controls in the bottom-right corner of the whiteboard to create new pages and switch between pages.
   
5. When you're finished, click Stop Share.
   
   

How do I set a virtual background? 

1. Sign in to ucsf.zoom.us.
2. Click your profile picture, then click Settings.
    
   
3. Select Virtual Background.
    
   
4. Check I have a green screen if you have a physical green screen set up. You can then click on your video to select the desired color for the green screen.
5. Click on an image to select the desired virtual background, or add your own image by clicking + and choosing if you want to upload an image or a video. 
6. If prompted, click Download to download the package for virtual background without a green screen. 

Note: If you would like to use a UCSF Zoom virtual background, there are several options located here. You can also find a link to UCSF Zoom virtual backgrounds in the Resources section of this page, below. 

How do I assign an alternative host to my Personal Meeting Room?

If you need someone to be able to start and record meetings, you can assign an alternative host.

1. Go to https://ucsf.zoom.us and log in.
   

      2. Click on Personal>Meetings.

      3. Click on Personal Meeting Room.

      4. Scroll to the bottom of the page and click on Edit this Meeting.
 

      5. Enter the email addresses of Alternative Hosts, comma-separated.