How-To

Request a Device Encryption Waiver

Background Federal and state laws and regulations require that confidential electronic data, such as protected health information (PHI), personnel information, financial information, and personally identifiable information (PII) must be protected when stored on a computer, to reduce the impact of a computer loss or security breach. Such regulations include but are not limited to:

How-To

Report a Security Incident

Steps to follow Report anything that causes concern Immediately contact the UCSF Service Desk to report an information security problem or a possible or potential information security problem. Phone: 415-514-4100​​​​​ Email: [email protected] Web: http://help.ucsf.edu

How-To

Report a lost or stolen mobile device

Steps to follow 1. Call the UCSF Police Department Immediately report the theft or loss of your device to the UCSF Police Department: 415-476-1414. Remember that time is of the essence.  2. Contact the UCSF IT Service Desk After reporting the loss or theft of your device to the UCSF Police Department,  it is critical that you contact the IT Service Desk at 415-514-4100 as soon as possible.

How-To

BigFix Retrieved Properties

Description Below are the detailed properties that are reported from your computer to the UCSF BigFix console. Note: All of this information will be treated as confidential by those who have access to it.

How-To

BigFix Installation for Windows and Mac OS

Installation Computers and laptops Download the appropriate installer for your computer (Windows, Mac OS X). Windows Mac OS X If your department, group, or lab, would like to request custom BigFix client installers please visit the IT Service Catalog.