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    985 Results

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    Service Interruption

    APeX Citrix Applications

    Resolved

    Scheduled Maintenance

    Citrix Systems - APeX Connect Portal downtime, MD Link, MyChart, Clairvia, Careweb, Clairiva

    Other services impacted: CareWeb, Clairvia, Care Everywhere, Epic Interconnect, MD Link, MyChart

    Planned

    Scheduled Maintenance

    Citrix Systems - Multiple APeX Applications, Mulesoft, EPSi, and other applications

    Other services impacted: Epic Hyperspace Web, Kuiper, Clairvia, Epic BCA, Care Everywhere, Haiku, Epic Interconnect, Rover, SlicerDicer, Surescripts, Epic Welcome, EPSi, FHIR, LDAP

    Services impacted: Perceptive Content (ImageNow), MuleSoft

    Resolved

    Scheduled Maintenance

    Citrix Systems - Remote.cho.org, OneView, MergeApp, Vapor2

    Other services impacted: remote.cho.org, MergeApp, HCL Citrix (Vapor2 only)

    Resolved

    Scheduled Maintenance

    Citrix Systems - BCH Oakland & Affiliates

    Resolved

    Service Interruption

    Experiencing Delays while sending Outbound Mails

    Services impacted: Microsoft 365: Outlook

    Resolved

    Microsoft Co-Pilot

    Microsoft has implemented changes to Copilot Chat (login version), which has resulted in existing users losing access to the service. We are currently investigating the issue in collaboration with Microsoft and IT Security. Please note that Copilot Chat (non-login version) is only compatible with P1 data.

    Microsoft Copilot is currently under evaluation and has not yet been made available as a service to the UCSF community.Microsoft has implemented changes to Copilot Chat (login version), which has resulted in existing users losing access to the service. We are currently investigating the issue in collaboration with Microsoft and IT Security. Please note that Copilot Chat (non-login version) is only compatible with P1 data.

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    DataDog

    Datadog is a cloud-based monitoring and security platform designed to provide real-time insights into the performance, health, and security of IT environments. It offers comprehensive observability by aggregating data across servers, databases, applications, containers, and cloud services into a unified platform. 

    Datadog is a cloud-based monitoring and security platform designed to provide real-time insights into the performance, health, and security of IT environments. It offers comprehensive observability by aggregating data across servers, databases, applications, containers, and cloud services into a unified platform. By integrating logs, metrics, traces, and user experience data, Datadog enables teams to detect and resolve issues faster, understand system behavior, and optimize performance.Value in Monitoring and Observability:

    • Technical Partner
    • Business Applications
    Service

    CoreHPC

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    Service Interruption

    Outlook - Delays in Outbound Emails to external accounts

    Services impacted: Microsoft 365: Outlook

    Resolved

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