UCSF IT Technology

Is there a maximum file size or a maximum number of recipients for an envelope? The maximum total file size for an envelope is 25MB.  There is no maximum number of recipients for an envelope.   How come I cannot see a document that was sent to me when I log into DocuSign via MyAccess?

• Affiliate
• Faculty
• Staff
• Student
• Business Applications

When you receive a document to be signed, the email notification only shows the name of the initial sender.  If, for example, you are number 3 out of 6 in the routing order, the name of the sender in the email notification is the initial sender, not the person who was number 2 in the routing order.  To view the full routing status, you must log into DocuSign when you are done signing; a window will appear saying, You have completed your documents. 

• Affiliate
• Faculty
• Staff
• Student
• Business Applications

The following are helpful tutorials on the basic functionality you will encounter as a recipient of a DocuSign envelope: Creating a signature Signing Free-form signing vs. tagged signing Editing (markup) Tracking

• Affiliate
• Faculty
• Staff
• Student
• Business Applications

In order to best utilize DocuSign, you should document your current workflow and then think through how to transition it to DocuSign most efficiently. Consider, for example, that the routing from sender to signer 1 to signer 2, and so on, is automated with DocuSign but most likely occurs manually in your current process.

• Affiliate
• Faculty
• Staff
• Student
• Business Applications

 You cannot share CipherCloud-encrypted files with non-UCSF collaborators. If you need to share restricted data with parties outside UCSF, you can use RAE; onboard your external collaborator as a UCSF affiliate; or use UCSF's Secure Email.

• Affiliate
• Faculty
• Staff
• Business Applications

CipherCloud is constantly scanning Box and OneDrive for UCSF PHI in the background. When it discovers UCSF PHI in a file, it encrypts the file and replaces it with a file of the same name and a .ccsecure extension. Once a file has been encrypted, it cannot be searched or previewed. Only the CipherCloud agent can access its contents. Learn more on the Cipher Cloud

• Affiliate
• Faculty
• Staff
• Student
• Business Applications

Recognize this error message? "This shared file or folder link has been removed or is unavailable to you."

• Affiliate
• Faculty
• Staff
• Student
• Business Applications

To edit your email notifications:

When you need to sign a document for the first time, DocuSign will lead you through the process of adopting a signature. You can also access the same signature-adopting interface at any time to edit your signature and initials. You have three options for adopting a signature and initials. All options are equally secure.

• Affiliate
• Faculty
• Staff
• Student
• Business Applications