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IT Field Services (ITFS) Desktop Support
Our current IT Field Services (ITFS) catalog provides you with a means to compare Medical Center, Campus Basic and Campus Premium service levels. +
- Faculty
- Staff
- Student
- Desktop Support
UCSF Voicemail
OverviewUCSF Voicemail is the new name for the UCSF Campus advanced voicemail system. It uses the Cisco Unity Connection Voice Messages platform to record and deliver voicemail messages to your UCSF email inbox.With Cisco Unity, you will be able to:
- Affiliate
- Faculty
- Non-UCSF
- Staff
- Student
- Technical Partner
- Volunteer
- Phones & Pager
Operational
REDCap
Description Research Electronic Data Capture (REDCap) is a secure and HIPAA-compliant web-based system for building and managing web-based research projects, such as surveys and databases. The REDCap system provides functionality and features to enable researchers to rapidly develop databases and online surveys. These databases, data entry forms and surveys are intuitive, easy-to-use tools for collecting data, including data validation.
- Affiliate
- Faculty
- Staff
- Student
- Research Services
Computer and Accessory Ordering
- Faculty
- Staff
- Technical Partner
Activating Adobe Acrobat Pro DC for ITFS-Supported Users
As of Tuesday, September 26, 2023, IT Field Services (ITFS) is distributing upgrade notifications to all ITFS-managed Macs with Adobe Acrobat Pro 2020 installed, starting with Macs. Alternatively, you may also click here, if your Mac is properly enrolled and managed by UCSF IT, to manually download and install Adobe Acrobat Pro DC from our Jamf Self Service app portal.
- Faculty
- New Hire
- Staff
- Desktop Support
BigFix Endpoint Management Minimum Supported Operating Systems
- Affiliate
- Faculty
- Non-UCSF
- Staff
- Student
- Technical Partner
- Volunteer
UCSF IT Security Suite: Automated Removal
UCSF IT Security Suite Removal Process If you leave UCSF, any personal computer associated will be taken off system management. UCSF no longer has reporting responsibility we deactivate the person's licensed software UCSF IT Security Suite.
- Affiliate
- Faculty
- Non-UCSF
- Staff
- Student
- Technical Partner
- Volunteer
- Desktop Support
Resolve Accidental Uploads from Macs to iCloud
- Affiliate
- Faculty
- Staff
- Student
- Technical Partner
- Volunteer
What to Expect after Installing BigFix
What to expect after installing BigFix Desktops and laptops You will be prompted to register your computer through a simple, quick process: Follow the instructions at Registering Your Computer. BigFix will run in the background, and the BigFix icon will appear on the system tray (Windows) or menu bar (Mac OS X).
- Faculty
- Staff
- Student
- Desktop Support
Verify if BigFix is installed
Since BigFix allows us to track a computer, associate the computer with a specific user and collect system specifics (e.g., OS, CPU, RAM, hard drive space), we are able to determine if a system can support encryption. BigFix can also be leveraged to verify patch levels and anti-virus/anti-malware software versions.
- Faculty
- Staff
- Student
- Desktop Support