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  • Desktop Support
  • Network & Wireless
How-To

How to Renew Expired Jamf Enrollments for UCSF Macs Running macOS 14 or Newer

The following are instructions on how to renew or restore our Jamf Pro (MDM) enrollment on your UCSF-managed Mac to help maintain your computer's ongoing compliance with UCSF's security standards.  If you are a user outside of IT, you may contact your UCSF IT support team for guidance in running this action or visit https://help.ucsf.edu to request to be assigned to one of our IT support staff to assist you.

How to renew or re-install MDM Profile on prestaged Macs using Jamf Self Service instead of Terminal commands.

  • Staff
  • Student
  • Desktop Support
How-To

BCH Oakland - Monitor Arm Adjustment Guide

For those BCH Oakland staff working with wall-mounted computers, here are tips to adjust the monitor for proper ergonomics. For more information on ergonomics, please see UCSF Environment, Health and Safety.

Palo Alto GlobalProtect VPN

Palo Alto GlobalProtect VPN enables UCSF to provide secure connections to the UCSF network regardless of where the user is when connecting. Palo Alto GlobalProtect VPN provides the ability to keep you, your data, and UCSF safe when you are connecting to the UCSF network remotely. Since a locally installed VPN client simplifies access when you are not on campus, it is a good idea to make it your primary choice when connecting remotely.

  • Affiliate
  • Researcher
  • Staff
  • Student
  • Technical Partner
  • Network & Wireless

Network Access Control (NAC)

With the volume and impact of security threats growing at UCSF and around the world, we have steadily improved UCSF’s security posture over the last few years. After a 2017 security assessment showed that we still had some way to go, Chancellor Hawgood instructed us to “move purposefully” on a suite of security initiatives, including the deployment of Network Access Control (NAC).

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  • Faculty
  • Non-UCSF
  • Staff
  • Student
  • Technical Partner
  • Volunteer
  • Network & Wireless

BeyondTrust Privileged Remote Access

BeyondTrust Privileged Remote Access allows users to remotely connect into their system, which has been approved for UCSF.  Users will be able to use a Web Access Console or Full Access Console (Windows, Mac and Linux*) to remotely access their Windows, Mac and Linux* systems. BeyondTrust Privileged Remote Access has additional security controls in place compared to other protects such a PCAnywhere, RemotePC, Teamviewer, Google Remote Desktop, etc.

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  • Faculty
  • Non-UCSF
  • Staff
  • Student
  • Technical Partner
  • Volunteer
  • Desktop Support