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    How-To

    Connecting to Palo Alto GlobalProtect VPN on Mobile Devices

    • Affiliate
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    Installing and Connecting to GlobalProtect on Linux Devices

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    Connecting to Palo Alto GlobalProtect VPN (Mac OS)

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    Connecting to Palo Alto GlobalProtect VPN (Windows)

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    VPN - Remote connection

    GlobalProtect VPN allows users outside of the UCSF directly connected internal network to access restricted resources at UCSF (e.g., connecting to file shares, servers, desktops). The system provides a fully encrypted connection between the client device (laptop, smartphone, tablet, etc.) and the UCSF network providing access identical to systems connected via wired or wireless within UCSF facility.

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    Remote Work Resources

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    BCH Oakland Remote Work Resources

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    IT Field Services (ITFS) Desktop Support Health Desks

    Typical Health Desk support includes:Duo enrollment and questionsAssistance with Wi-FiMobile email setupDevice encryptionVPN supportWayne and Gladys Valley Center for Vision 480 Illinois St (Lobby entrance at 16th & 3rd Streets)San Francisco, CA 94158

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    How-To

    Activating Adobe Acrobat Pro DC for ITFS-Supported Users

    As of Tuesday, September 26, 2023, IT Field Services (ITFS) is distributing upgrade notifications to all ITFS-managed Macs with Adobe Acrobat Pro 2020 installed, starting with Macs.  Alternatively, you may also click here, if your Mac is properly enrolled and managed by UCSF IT, to manually download and install Adobe Acrobat Pro DC from our Jamf Self Service app portal.

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    UCSF Jamf Pro for BYOD Macs

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