19 Results

  • Desktop Support
  • Research Services
How-To

How to Renew Expired Jamf Enrollments for UCSF Macs Running macOS 13 or Older

The following are instructions on how to renew or restore our Jamf Pro (MDM) enrollment on your UCSF-managed Mac to help maintain your computer's ongoing compliance with UCSF's security standards.  If you are a user outside of IT, you may contact your UCSF IT support team for guidance in running this action or visit https://help.ucsf.edu to request to be assigned to one of our IT support staff to assist you.

  • Staff
  • Student
  • Desktop Support
How-To

How to Renew Expired Jamf Enrollments for UCSF Macs Running macOS 14 or Newer

The following are instructions on how to renew or restore our Jamf Pro (MDM) enrollment on your UCSF-managed Mac to help maintain your computer's ongoing compliance with UCSF's security standards.  If you are a user outside of IT, you may contact your UCSF IT support team for guidance in running this action or visit https://help.ucsf.edu to request to be assigned to one of our IT support staff to assist you.

  • Staff
  • Student
  • Desktop Support

BeyondTrust Privileged Remote Access

BeyondTrust Privileged Remote Access allows users to remotely connect into their system, which has been approved for UCSF.  Users will be able to use a Web Access Console or Full Access Console (Windows, Mac and Linux*) to remotely access their Windows, Mac and Linux* systems. BeyondTrust Privileged Remote Access has additional security controls in place compared to other protects such a PCAnywhere, RemotePC, Teamviewer, Google Remote Desktop, etc.

  • Affiliate
  • Faculty
  • Non-UCSF
  • Staff
  • Student
  • Technical Partner
  • Volunteer
  • Desktop Support
How-To

IT Field Services (ITFS) Desktop Support Health Desks

Typical Health Desk support includes:Duo enrollment and questionsAssistance with Wi-FiMobile email setupDevice encryptionVPN supportWayne and Gladys Valley Center for Vision 480 Illinois St (Lobby entrance at 16th & 3rd Streets)San Francisco, CA 94158

  • Affiliate
  • Faculty
  • Non-UCSF
  • Staff
  • Student
  • Technical Partner
  • Volunteer
  • Desktop Support
How-To

Telecommute Securely

Working remotely? Follow these tips to securely manage your telecommute.

  • Faculty
  • Staff
  • Student
  • Desktop Support