UCSF IT Technology

The Premium Desktop Support service includes all services provided by the Basic Desktop Support service, with differentiators that increase the overall scope, flexibility, quality and responsiveness of the service. Premium Desktop Support is designed to address the needs of customers whose requirements extend beyond what the Basic Desktop Support model provides. Examples include customers who require:

• Faculty
• Staff
• Desktop Support

IT Field Services can provide conference and special-event support at our hourly project rate of $126 per staff hour. Hourly charges require prior authorization from your department. Please submit your request at least 2 weeks in advance. After-hours support (before 8am and after 6pm) is charged at time and a half. For example, 4 hours will be charged at 6 hours of support. Support is contingent upon the availability of IT-DFS and AV staff and resources. 

• Affiliate
• Faculty
• Non-UCSF
• Staff
• Student
• Technical Partner
• Volunteer
• Desktop Support

Typical Health Desk support includes:Duo enrollment and questionsAssistance with Wi-FiMobile email setupDevice encryptionVPN supportWayne and Gladys Valley Center for Vision 480 Illinois St (Lobby entrance at 16th & 3rd Streets)San Francisco, CA 94158

• Affiliate
• Faculty
• Non-UCSF
• Staff
• Student
• Technical Partner
• Volunteer
• Desktop Support

The Basic Support service is an integrated suite of support services for Campus, faculty and staff who use University-owned Windows, Mac, iOS and Android devices.Note: Standard productivity software and Microsoft Office are included in the monthly subscription fee (see Cost).

• Faculty
• Staff
• Desktop Support

Important: The only way to ensure that ALL UCSF data has been removed is to securely reformat (ERASE) your hard drive and any devices that contain storage (e.g., USB thumb drives, external hard drives, smartphones, tablets). This is not the same as simply deleting files or performing a "factory reset." Please contact your computer vendor for support. If you cannot do this, use the instructions below to ensure you remove all UCSF information, applications and tools.

• Faculty
• Staff
• Desktop Support

How do I request Desktop Support?

• Faculty
• Staff
• Desktop Support

questions about subscribing to ITFS Desktop Support: Basic, Premium, Hourly, etc.

• Faculty
• Staff
• Desktop Support

To clear all your saved passwords from your PC, you will need to open the Credential Manager in Windows. Once you've cleared the passwords stored in Windows, you'll be able to relaunch Outlook and log into the application with your newly created password.