60 Results

  • Desktop Support

Dell Data Protection Encryption (DDPE)

Dell Data Protection | Encryption (DDPE) Enterprise Edition is a comprehensive encryption solution for UCSF. It is available to all UCSF faculty, staff and learners.DDPE Frequently Asked Questions

  • Faculty
  • Staff
  • Student
  • Desktop Support

IT Field Services (ITFS) Desktop Support

Our current IT Field Services (ITFS) catalog provides you with a means to compare Medical Center, Campus Basic and Campus Premium service levels. +

  • Faculty
  • Staff
  • Student
  • Desktop Support
How-To

Upgrade to Windows 11

Starting in November 2024, IT will begin upgrading all ITFS-managed Windows computers to Windows 11. This upgrade takes 30-60 minutes of computer downtime and will provide optimized performance and enhanced security. Users have the option to upgrade their workstations as a self-service installation, using the steps below at a time that is convenient for them. Additional details on how to upgrade and what’s changing are listed below.  

  • Affiliate
  • Faculty
  • Researcher
  • Staff
  • Student
  • Desktop Support
How-To

Activating Adobe Acrobat Pro DC for ITFS-Supported Users

As of Tuesday, September 26, 2023, IT Field Services (ITFS) is distributing upgrade notifications to all ITFS-managed Macs with Adobe Acrobat Pro 2020 installed, starting with Macs.  Alternatively, you may also click here, if your Mac is properly enrolled and managed by UCSF IT, to manually download and install Adobe Acrobat Pro DC from our Jamf Self Service app portal.

  • Faculty
  • New Hire
  • Staff
  • Desktop Support
How-To

UCSF IT Security Suite: Automated Removal

If you leave UCSF, any personal computer associated will be taken off system management. UCSF no longer has reporting responsibility we deactivate the person's licensed software UCSF IT Security Suite.

  • Affiliate
  • Faculty
  • Non-UCSF
  • Staff
  • Student
  • Technical Partner
  • Volunteer
  • Desktop Support