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How-To

Multi-Factor (Duo) FAQs

OverviewThese Frequently Asked Questions (FAQs) are updated on a regular basis, so if your question isn't answered here, please contact the IT Service Desk at help.ucsf.edu — the most common questions received from users will be added to this list of FAQs.Quick Links

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How-To

Learner Accounts

First-time LoginThe Registrar distributes login credentials; you should receive this in advance of your orientation. If you have not, please contact your program. Please follow these instructions the first time you log in. You need to setup the Duo Mobile App for two-factor authentication, enroll in the UCSF Password Management Tool, change your password, and setup Hitachi ID Mobile Access App.

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Other Content

Jan 2025: PHISHING ATTACKS Impersonate Banks to Steal Credentials

Threat Alert: PHISHING ATTACKS Impersonate Banks to Steal CredentialsA series of phishing attacks are impersonating financial institutions. These attacks use convincing branding; however, the emails’ sender addresses do not match the financial institution.Instead, these emails come from sender address domains like “@connect[.]net” or “@PayNow[.]com.”Lures used in these attacks include a notification message asking if recipients recognize a particularly expensive charge and a lure asking the recipient