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How-To

Learner Device Setup

UCSF uses Microsoft Exchange as its email and calendar service. It can be accessed from any browser by going to: https://email.ucsf.edu. Requires two-factor authentication if off-campus.You can use desktop email clients such as Outlook and Apple Mail. Requires VPN connection if off-campus.

  • Student
  • Education Applications
How-To

Multi-Factor (Duo) FAQs

These Frequently Asked Questions (FAQs) are updated on a regular basis, so if your question isn't answered here, please contact the IT Service Desk at help.ucsf.edu — the most common questions received from users will be added to this list of FAQs.Quick Links

  • Affiliate
  • Faculty
  • Staff
  • Technical Partner
  • Access & Identity
How-To

Learner Accounts

The Registrar distributes login credentials; you should receive this in advance of your orientation. If you have not, please contact your program. Please follow these instructions the first time you log in. You need to setup the Duo Mobile App for two-factor authentication, enroll in the UCSF Password Management Tool, change your password, and setup Hitachi ID Mobile Access App.

  • Student
  • Education Applications
How-To

Event Adjudication

INSERT CONTENT  Email the DSS team or complete this online form.    - does this form change???Open a support ticket - Do you want this here???

  • Affiliate
  • Research Staff
  • Researcher
  • Staff
  • Student
  • Research Services
How-To

DEB-DSS User Responsibilities

If you currently store data in the Department of Epidemiology & Biostatistics (DEB) Data Systems/Data Center or are an active user of the DEB Data Systems Services (DSS) you should be aware that UCSF is taking steps to increase IT security in order to ensure compliance with University of California policy BFB-IS-3: Electronic Information Security (“IS-3”). This policy applies to all campuses, all faculty, staff, students, and contractors who use UC information technology resources, including DSS resources.

  • Affiliate
  • Research Staff
  • Researcher
  • Staff
  • Student
  • Research Services
How-To

Consultation and Needs Assessment Services

The DSS team can draw on its extensive practical experience to assess technical requirements and needs for individual projects, produce labor and cost estimates for funding proposals, and provide budget justification language. The team is also qualified to review study specifications, make recommendations and provide guidance to investigators upon request. The team typically works iteratively with research teams during pre-award or competitive renewal phases of study planning.   

  • Affiliate
  • Research Staff
  • Researcher
  • Staff
  • Student
  • Research Services
How-To

FAC - Drive Mapping Instructions

Drive Mapping - Windows and Mac InstructionsWindows InstructionsMac InstructionsIt can sometimes be more convenient to map your FAC drive directly to your Windows or Mac device. These instructions will teach you how to do so on both types of devices.  A GlobalProtect VPN connection is required, even if already on UCSF Ethernet OR UCSFwpa.Specific share names and paths are supplied in the FAC email when signed up.

  • Affiliate
  • Research Staff
  • Researcher
  • Staff
  • Student
  • Research Services