77 Results

Operational

Multi-Factor Authentication (Duo)

Phishing and brute force attacks are increasing exponentially, and so are the risks that your credentials may be stolen. Multi-factor authentication (also known as two factor authentication), or MFA, provides added security control to ensure that every login from every device is legitimate. 

  • Affiliate
  • Faculty
  • Staff
  • Technical Partner
  • Access & Identity
How-To

Enrolling Your First Device in Duo

Before starting the enrollment process, download the Duo Mobile application from the Apple or Google Play stores. This document will detail the following processes:

  • Affiliate
  • Faculty
  • Staff
  • Technical Partner
  • Access & Identity
How-To

Multi-Factor (Duo) FAQs

These Frequently Asked Questions (FAQs) are updated on a regular basis, so if your question isn't answered here, please contact the IT Service Desk at help.ucsf.edu — the most common questions received from users will be added to this list of FAQs.Quick Links

  • Affiliate
  • Faculty
  • Staff
  • Technical Partner
  • Access & Identity
How-To

How to Renew Expired Jamf Enrollments for UCSF Macs Running macOS 14 or Newer

MDM (Mobile Device Management) profiles, which are used to manage many Apple devices at UCSF, typically expire every two years.  We use an MDM solution called Jamf Pro for enrolling and managing Macs at UCSF.  When an MDM profile expires, it can prevent the device from communicating with our MDM servers and receiving new configurations or commands. This can impact device management functionalities like deploying security profiles, managing secure Wi-Fi, and managing device encryption with automated validation.

This article contains instructions on how to renew or restore our Jamf Pro (MDM) enrollment on your UCSF-managed Mac when prompted to do so.

  • Staff
  • Student
  • Desktop Support