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IT Field Services (ITFS) Desktop Support Health Desks
The Health Desk provides walk-up IT help.Typical Health Desk support includes:Duo enrollment and questionsAssistance with Wi-FiMobile email setupDevice encryptionVPN support
- Affiliate
- Faculty
- Non-UCSF
- Staff
- Student
- Technical Partner
- Volunteer
- Desktop Support
Navigating Box Drive
Overview Box Drive allows you to navigate the contents of your Box folders from a desktop application. With Box Drive installed, you will have:
- Affiliate
- Faculty
- Non-UCSF
- Staff
- Student
- Business Applications
Telecommute Securely
Working remotely? Follow these tips to securely manage your telecommute.
- Faculty
- Staff
- Student
- Desktop Support
PagerDuty
- Staff
- Technical Partner
Office 365 general functionality
How do the features of Office on the Web compare with Office desktop applications? Office on the Web applications are not as full-featured as Office desktop applications. Please see our Office 365 Training Resources for tip sheets summarizing some of the key differences, or visit a full-feature comparison on Zubair Alexander's blog.
- Affiliate
- Faculty
- Staff
- Student
- Technical Partner
- Volunteer
- Business Applications
Password Management for Mac
Overview To avoid account lookouts and access issues, you will need to update the password on your Mac as well as your UCSF account password at the same time.
Box: Invite Collaborators
Overview Only a folder’s owner, co-owner, or editor can invite collaborators. Learn more about the different permission levels.
- Affiliate
- Faculty
- Non-UCSF
- Staff
- Student
- Business Applications
MyPPM Effort Tracking Tip Sheet
- Staff
- Technical Partner
Set Up a Transferred New Employee
Steps to follow To make sure a transferred UCSF employee is set up for work:
Activating Adobe Acrobat Pro DC for ITFS-Supported Users
As of Tuesday, September 26, 2023, IT Field Services (ITFS) is distributing upgrade notifications to all ITFS-managed Macs with Adobe Acrobat Pro 2020 installed, starting with Macs. Alternatively, you may also click here, if your Mac is properly enrolled and managed by UCSF IT, to manually download and install Adobe Acrobat Pro DC from our Jamf Self Service app portal.
- Faculty
- New Hire
- Staff
- Desktop Support