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SEP for Mac: Troubleshooting

  1. Go to Applications -> Symantec Solutions -> Symantec Endpoint Protection
  2. Click on 'View Log History'

Installation Logs

SEP for Mac installation logs are stored in the system's install logs:

  • Review the file /private/var/log/install.log
  • the phrase "Symantec Endpoint Protection Installation Log" will appear at the beginning of the installation cycle
  • also accessible through the Console app utility.

Additional Logs

Information on exporting the logs mentioned above, can be found in the Symantec Knowledge Base Article TECH214527

Advanced users (tech savvy) can review more logs by following the instructions found on the Symantec Knowledge Base Article TECH134761, which covers using the "GatherSymantecInfo" tool from Symantec.

 

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