it.ucsf.edu

SEP for Mac: Troubleshooting

  1. Gather the "Troubleshooting" information found on the client
    (this will provide useful information regarding versions, communication settings, actions, updates, etc.)
    1. Go to Applications -> Symantec Solutions -> Symantec Endpoint Protection
    2. Click on 'View Log History'
    3. On the left colum, verify that "All" is highlighted
    4. Click on the button 'Export'
    5. Note the value in the "Where:" field, then click on the button "Save"
    6. Be prepared to provide this file when contacting the IT Service Desk
  2. Contact the Service Desk by:

 

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