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BCH Oakland - How to Setup an All-in-One Computer at Home

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Your Home-use Dell Optiplex AIO Computer

You’ve been assigned a Dell Optiplex All-in-One (AIO) computer for remote work. This device includes everything you need in one unit: the PC, monitor, camera, microphone, speaker, and wireless card. IT will also provide a keyboard and mouse.

If you stop working remotely or choose to use a personal device instead, please return the AIO to the IT department.

All-In-One Device Configuration

The workstation will be fully encrypted with the following standard applications installed:

  • BigFix for patch management
  • SEP for anti-virus
  • FireEye for vulnerability scanning
  • Forescout SecureConnect for Network Access Control (NAC)
  • Global Protect for VPN
  • Office 365
  • APeX via Citrix
  • Zoom
  • Adobe Acrobat Reader

The workstation will come with the following components:

  • Power Cable
  • Mouse
  • Keyboard
  • The AIO computer has a wireless card, camera, microphone, and speakers built in
  • Optional and provided by request only: network cable for wired setup (as opposed to using the built-in wireless)

The user will be responsible for the following:

  • VPN access to Global Protect
  • DUO setup for dual authentication to protected resources
  • Space to accommodate the computer, following ergonomic best practices
  • Available power outlets with a surge protector to protect the device from electrical surges
  • A home wireless network with good signal
  • If you require privacy in meetings and cannot use the computer’s external speakers, you may plug in and use your own personal headset
  • You have the option to connect a second monitor to the computer, if you have one
  • Prior to taking the AIO home, you must sign into the device with your UCSF credentials while on the UCSF network. If you do not do this prior leaving, you will not be able to log into the computer from home.

NOTE: If you change your password after taking the device home, you will need to log in using your previous credentials that are cached (aka stored) on the computer, connect to VPN to allow the passwords to sync, and then try again with your new password.

Setting up your All-in-One PC

Please use the following picture to familiarize yourself with the connections you will be making on the back of the PC.

Back of All-in-One Workstation
  1. Connect the AIO to power.

    1. Plug in the female end of the power cable into the back of the PC.

      Power Cable Connector

    2. Connect the outlet end into an available slot on your surge protector.

      All-in-One Connector in Surge Protector
    3. Plug the outlet end of the surge protector into an available wall outlet.

  2. Plug in your mouse and keyboard into an available USB port on the back of the PC. They are rectangular ports, and the cable can only go in one way. If it doesn’t fit one way, flip the cable end over and insert it the other way.

    Mouse and Keyboard USB

  3. If you are using the built-in wireless card for Wi-Fi, please skip to #4. If you are using wired network, plug one end of the HIS provided network cable into the ethernet port on the back of the computer (it looks like a phone jack) and the other end into an available ethernet port on your router.|

    Wireless Plug for All-in-One

  4. Your PC is now ready to turn on! Please use the following pictures to familiarize yourself with the All-in-One PC.

    Turn on All-in-One PC
    Front of AIO Workstation
  5. Press the power button on the right side of the screen.
  6. Set up the wi-fi connection to your home wireless network.
    1. Next to your clock, you will have an icon that looks like a Wi-Fi signal. Click the icon, and it will bring up a list of networks you can connect to.
    2. Find and select your Wi-Fi network (it will normally be at or near the top of the list). Follow the prompts that come up to connect to your network. You will likely need to supply the password that was used when your network was setup to connect. This password is unique to your personal network. HIS will not be able to aid if you don’t know your password, or encounter difficulty connecting to your home wireless network.

    3. If you successfully connected, you’ll see a “Connected” on your Wi-Fi network name.

      Setup Wifi Connection
  7. You are now ready to power on the computer! If you have an optional additional monitor to set up, continue to the “Adding an optional second monitor to your PC” section before you turn on the computer.

Adding an optional second monitor to your PC

To plug in a second monitor to the AIO, look on the back of the unit for the HDMI port like the one pictured below. The HDMI cable only fits into the port one way, and it doesn’t matter which end of the cable goes into which device.

  1. Power on the computer.
  2. Configure Windows to detect your second monitor.
    1. Right-click anywhere on the desktop screen and select Display Settings. You will now be in the Display configuration menu.
    2. If Windows does not detect the 2nd monitor, click on the Detect button to rescan for connections or try reseating the HDMI port connections by unplugging and plug it back in.

    3. Scroll down to the Multiple displays section and choose your preferred screen option:

      Multiple Displays

      1. Click Duplicate these displays to mirror your main screen to the 2nd screen

        Duplicate these screens

      2. Click Extend these displays to have 2 separate screens

        Align your display settings
  3. Align your Display settings to the physical arrangement of your monitor screens to your preference. In the example below, the AIO screen is on the very left, and it is your primary monitor.
    1. Arrange the monitors accordingly by dragging and dropping the 2nd screen to the correct position.
    2. Your mouse should flow from one screen to the other seamlessly. If you find your mouse cursor does not flow properly, rearrange the Display screens to mimic the physical set up of your monitors.

Connecting to VPN

Confirm internet connection by opening your preferred web browser and checking any website like Google. If you can access the site, you are ready to use VPN to access the UCSF network.

Follow instructions in this link to connect: Palo Alto GlobalProtect VPN | UCSF IT

Support & Troubleshooting

  • Helpful Resources: For tips, tools, and access instructions to support your remote work, visit the BCH Oakland Remote Work Resources site and other IT support pages.
  • Remote Support First: If you run into issues, contact the IT Service Desk (ITSD). They’ll try to fix the problem remotely.
  • In-Person Support If Needed: If remote troubleshooting doesn’t work, you’ll be asked to bring the AIO in for hands-on help, hardware replacement, or a device swap.

ITSD Contact Information

If you experience technical issues with your AIO, reach out to the IT Service Desk:

If the issue can’t be resolved remotely, ITSD will help you schedule an on-site appointment with a technician.