UCSF IT Technology

Everyone accessing UCSF resources will have a password for their computers, email and access to email and Office 365 applications on their mobile devices. NOTE: To access your email on your mobile device, you will need to Enroll Your Mobile Device in Intune Company Portal.

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Hardware requirements: Processor: 1GHz Pentium III or above (Itanium is NOT supported) RAM:  512MB minimum (1GB recommended, or higher if required by OS) Free Hard Drive Space: 2GB free space on system drive (typically C:\) Supported Windows versions:

SEP for Mac provides anti-virus/anti-malware (AV) protection and network intrusion prevention technologies (IPS), along with added central management and reporting. Its protection technology may inhibit performance or seemingly disrupt any file or folder functionality of your computer. 

Back up your important files. Run Microsoft Software Update to patch your workstation. Verify your system meets the minimum software and hardware requirements. Verify you are not filing for an encryption waiver. Verify your system is not encrypted with another encryption product: See How To Determine Your Computer Encryption Status. You will be asked

Symantec Endpoint Protection (SEP) is an enterprise-wide application used for protection against intrusion. It includes protection against virus, malware and network layer attacks.  SEP is available for both Macintosh- and Windows-based platforms. Identifying whether or not SEP is installed and functioning properly on a machine is critical in keeping your computer safe. To determine if SEP is installed on your computer, follow the instructions below:

Reasons for upgrading include (1) the computer may be running Windows 7, Windows 8 or Windows 8.1 and have an older SEP client installed on it; (2) there is a want or need for the Windows workstation to be upgraded to Windows 10. SEP hardware requirements:

Immediately report the theft or loss of your device to the UCSF Police Department: 415-476-1414. Remember that time is of the essence.  After reporting the loss or theft of your device to the UCSF Police Department,  it is critical that you contact the IT Service Desk at 415-514-4100 as soon as possible.