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    How-To

    Activating Adobe Acrobat Pro DC for ITFS-Supported Users

    As of Tuesday, September 26, 2023, IT Field Services (ITFS) is distributing upgrade notifications to all ITFS-managed Macs with Adobe Acrobat Pro 2020 installed, starting with Macs.  Alternatively, you may also click here, if your Mac is properly enrolled and managed by UCSF IT, to manually download and install Adobe Acrobat Pro DC from our Jamf Self Service app portal.

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    BigFix Endpoint Management Minimum Supported Operating Systems

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    UCSF IT Security Suite: Automated Removal

    If you leave UCSF, any personal computer associated will be taken off system management. UCSF no longer has reporting responsibility we deactivate the person's licensed software UCSF IT Security Suite.

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    Resolve Accidental Uploads from Macs to iCloud

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    What to Expect after Installing BigFix

    You will be prompted to register your computer through a simple, quick process: Follow the instructions at Registering Your Computer. BigFix will run in the background, and the BigFix icon will appear on the system tray (Windows) or menu bar (Mac OS X).

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    Verify if BigFix is installed

    Since BigFix allows us to track a computer, associate the computer with a specific user and collect system specifics (e.g., OS, CPU, RAM, hard drive space), we are able to determine if a system can support encryption. BigFix can also be leveraged to verify patch levels and anti-virus/anti-malware software versions.

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    BeyondTrust Vendor Comparison

    The following table will provide an overview of the features within BeyondTrust Privileged Remote Access and other Privileged Remote Access systems. We will be reaching out to departments to better understand your current solution and use cases to better transition to BeyondTrust Privileged Remote Access from another privileged remote access tool.  Please review the features of BeyondTrust compared to other solutions and if BeyondTrust does not satisfy your needs from a feature perspective, let us know.

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    BeyondTrust Training

    Prior to using BeyondTrust Privileged Remote Access, the Access Console must be installed and configured on your system.

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    Hotel or Remote Laptop Kit Setup

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    CrashPlan Permissions on Macs

    Effective May 15, 2023, our standard application for automatic backups at UCSF is changing from Code42 to CrashPlan.  Although the backup service will remain the same, the name of the application, the logo and the branding will be different.  Due to this branding change by the vendor, UCSF Macs that are not actively managed on MDM by UCSF Jamf Pro will need to manually re-allow disk access to CrashPlan in order to continue the automatic backup process.

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