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    How-To

    Clean Up Your Personal (BYOD) Computer When Leaving UCSF

    Important: The only way to ensure that ALL UCSF data has been removed is to securely reformat (ERASE) your hard drive and any devices that contain storage (e.g., USB thumb drives, external hard drives, smartphones, tablets). This is not the same as simply deleting files or performing a "factory reset." Please contact your computer vendor for support. If you cannot do this, use the instructions below to ensure you remove all UCSF information, applications and tools.

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    ITFS Desktop Support FAQs

    How do I request Desktop Support?

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    IT Field Services (ITFS) Subscription FAQs

    questions about subscribing to ITFS Desktop Support: Basic, Premium, Hourly, etc.

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    How-To

    Update Your Password in Outlook (Windows)

    To clear all your saved passwords from your PC, you will need to open the Credential Manager in Windows. Once you've cleared the passwords stored in Windows, you'll be able to relaunch Outlook and log into the application with your newly created password.

    How-To

    Password Management for Mac

    To avoid account lookouts and access issues, you will need to update the password on your Mac as well as your UCSF account password at the same time.

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    Using Windows on a Mac at UCSF

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    How-To

    Clearing Saved Passwords on FireFox

    You can easily clear the usernames and passwords that Firefox has saved for you. Note: These steps apply to Firefox for Windows, Linux and Mac OS X.

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    How to Delete Passwords Saved in Internet Explorer 11

    The Windows 7, 8 and 8.1 Internet Explorer 11 browser allows you to store your login credentials for websites. You can delete all your saved passwords. However, you will then have to re-enter your login credentials for any websites you visit. To delete your passwords:

    How-To

    Clear Cache and Cookies in Chrome

    See the video below for instructions on how to clear your cache and cookies on Chrome. This is especially useful if you've set up Chrome to save your UCSF password, and it has been changed. For instructions on managing your cache on browsers, please see Managing your Browser Cache.  

    How-To

    Supported Versions of macOS at UCSF

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