UCSF IT Technology

To start a video conference call, you will need to either (1) join one of our on-premise video conferencing bridges or (2) know the conference room's SIP URI so that you can dial the room directly. Note: The on-premise bridges and the conference room URIs look like email addresses. They must end in @ucsf.edu in order for Jabber UC to route the call to the video conference infrastructure.  To initiate the video conference call:

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• Phones & Pager

IT Field Services can provide conference and special-event support at our hourly project rate of $126 per staff hour. Hourly charges require prior authorization from your department. Please submit your request at least 2 weeks in advance. After-hours support (before 8am and after 6pm) is charged at time and a half. For example, 4 hours will be charged at 6 hours of support. Support is contingent upon the availability of IT-DFS and AV staff and resources. 

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• Desktop Support

Are you working from home and your internet connection is driving you crazy? Terrible Zoom audio? Websites loading slowly? Please use these resources to troubleshoot the problem.

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• Student
• Desktop Support

To get the most out of Cisco Jabber UC, you'll need to familiarize yourself with its interface. Explore the process for starting chats, create persistent chat rooms and make audio/ video calls to contacts.

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• Staff
• Student
• Phones & Pager

Working remotely? Follow these tips to securely manage your telecommute.

• Faculty
• Staff
• Student
• Desktop Support