109 Results

  • Desktop Support
  • Security
How-To

Activating Adobe Acrobat Pro DC for ITFS-Supported Users

As of Tuesday, September 26, 2023, IT Field Services (ITFS) is distributing upgrade notifications to all ITFS-managed Macs with Adobe Acrobat Pro 2020 installed, starting with Macs.  Alternatively, you may also click here, if your Mac is properly enrolled and managed by UCSF IT, to manually download and install Adobe Acrobat Pro DC from our Jamf Self Service app portal.

  • Faculty
  • New Hire
  • Staff
  • Desktop Support
How-To

UCSF IT Security Suite: Automated Removal

If you leave UCSF, any personal computer associated will be taken off system management. UCSF no longer has reporting responsibility we deactivate the person's licensed software UCSF IT Security Suite.

  • Affiliate
  • Faculty
  • Non-UCSF
  • Staff
  • Student
  • Technical Partner
  • Volunteer
  • Desktop Support
How-To

Use a Recovery Key for FileVault instead of iCloud login

Mac computers used for UCSF business or study can enroll into Jamf Pro to manage encryption and facilitate compliance with the UCSF Minimum Security Standards (http://tiny.ucsf.edu/mss/) . Jamf Pro is the recommended solution for encryption management on Macs used for UCSF work or study, and is provided at no charge to the UCSF community. 

  • Faculty
  • Staff
  • Student
  • Technical Partner
  • Security
How-To

What to Expect after Installing BigFix

You will be prompted to register your computer through a simple, quick process: Follow the instructions at Registering Your Computer. BigFix will run in the background, and the BigFix icon will appear on the system tray (Windows) or menu bar (Mac OS X).

  • Faculty
  • Staff
  • Student
  • Desktop Support
How-To

Verify if BigFix is installed

Since BigFix allows us to track a computer, associate the computer with a specific user and collect system specifics (e.g., OS, CPU, RAM, hard drive space), we are able to determine if a system can support encryption. BigFix can also be leveraged to verify patch levels and anti-virus/anti-malware software versions.

  • Faculty
  • Staff
  • Student
  • Desktop Support
How-To

BeyondTrust Vendor Comparison

The following table will provide an overview of the features within BeyondTrust Privileged Remote Access and other Privileged Remote Access systems. We will be reaching out to departments to better understand your current solution and use cases to better transition to BeyondTrust Privileged Remote Access from another privileged remote access tool.  Please review the features of BeyondTrust compared to other solutions and if BeyondTrust does not satisfy your needs from a feature perspective, let us know.

  • Affiliate
  • Faculty
  • Non-UCSF
  • Staff
  • Student
  • Technical Partner
  • Volunteer
  • Desktop Support
How-To

BeyondTrust Training

Prior to using BeyondTrust Privileged Remote Access, the Access Console must be installed and configured on your system.

  • Affiliate
  • Faculty
  • Non-UCSF
  • Staff
  • Student
  • Technical Partner
  • Volunteer
  • Desktop Support