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    Learner Device Setup

    UCSF uses Microsoft Exchange as its email and calendar service. It can be accessed from any browser by going to: https://email.ucsf.edu. Requires two-factor authentication if off-campus.You can use desktop email clients such as Outlook and Apple Mail. Requires VPN connection if off-campus.

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    Learner Accounts

    The Registrar distributes login credentials; you should receive this in advance of your orientation. If you have not, please contact your program. Please follow these instructions the first time you log in. You need to setup the Duo Mobile App for two-factor authentication, enroll in the UCSF Password Management Tool, change your password, and setup Hitachi ID Mobile Access App.

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    Technology Introduction for Learners

    Technology will be an integral component of your UCSF education. These how to page will help familiarize you with technology at UCSF and provides guidance on preparing your computer prior to starting your program. You will find information on the technology resources that are available to you, where to get support, how to setup devices, and information about email and accounts.

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    UCSF Voicemail

    UCSF Voicemail is the new name for the UCSF Campus advanced voicemail system. It uses the Cisco Unity Connection Voice Messages platform to record and deliver voicemail messages to your UCSF email inbox.With Cisco Unity, you will be able to:

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    Student Technology Onboarding

    UCSF's IT Field Services provides all new students with support to ensure their personal devices are in compliance with UCSF's IT Security requirements.

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    Cisco Jabber UC Training: Login

    Type in your email username (FirstInitialLastname or LastnameFirstInitial), e.g., username@ucsf.edu, and then type in your email password before clicking the Sign In button. NOTE: If you sign out from Jabber client after a successful login, it remembers your username in its cache. The next time you sign in, you should only need to enter your email password.  

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    Learner Technology Support

    First point of contact for assistance with all UCSF IT Services. Email, VPN, WiFi, MyAccess account.Hours: 24 hours a day, 7 days a weekPhone: (415) 514-4100Chat, Tickets, Knowledge Base: http://help.ucsf.eduEmail: itservicedesk@ucsf.edu

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    Voicemail FAQs

    Return to UCSF Voicemail service page

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    Technology Requirements for Learners

    This page specifies campus wide technology requirements for learners who are new to UCSF or purchasing a new computer.Learners should also review the Technology Introduction for Learners which provides an overview of technology at UCSF.

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    Cisco Jabber UC Training: Start a Chat

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    For emergencies and high priority issues please call the IT Service Desk (415) 514-4100

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