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CLE Error, January 17, 2025 — Retrospective

What happened  

  • An unexpected error occurred on the CLE website—cle.ucsf.edu—for an estimated 20 minutes on Friday, January 17, 2025.
  • End-users could log in to the site but could not perform any actions. When they tried, they received an error: “Coding error detected, it must be fixed by a programmer: Invalid cache key.”
  • The outage took place from approximately 3:40 p.m. to 4 p.m.
How-To

Installing Add-Ins for Outlook

To enhance your work within Outlook, there are numerous add-ins that can be installed to help you get things done right from your inbox. The following are a list of popular add-ins approved for use at UCSF:

  • Technical Partner
  • Email & Collaboration
How-To

Box: CipherCloud Files on iOS

To access your .ccsecure files in iOS, you will need to have both the Box Mobile App and the CipherCloud Mobile App installed on your phone. Follow the instructions below to open a CipherCloud file with your mobile device.

  • Affiliate
  • Faculty
  • Staff
  • Student
  • Business Applications
How-To

Password Management Tool Enrollment & Login

The Password Management Tool provides users with the ability to complete the following processes:NOTE: Please be sure to follow ALL of the instructions for these processes to avoid a lockout to your UCSF account.

  • Affiliate
  • Faculty
  • Staff
  • Student
  • Technical Partner
  • Volunteer
  • Email & Collaboration