UCSF IT Technology

UCSF uses Microsoft Exchange as its email and calendar service. It can be accessed from any browser by going to: https://email.ucsf.edu. Requires two-factor authentication if off-campus.You can use desktop email clients such as Outlook and Apple Mail. Requires VPN connection if off-campus.

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To enhance your work within Outlook, there are numerous add-ins that can be installed to help you get things done right from your inbox. The following are a list of popular add-ins approved for use at UCSF:

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• Researcher
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• Technical Partner
• Email & Collaboration

If you prefer not to use Web Services Managed Hosting, you can set up a web server either outside the UCSF network or at UCSF. It's quite a complex process.

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• Technical Partner
• Web Services

Drive Mapping - Windows and Mac InstructionsWindows InstructionsMac InstructionsIt can sometimes be more convenient to map your RAE drive directly to your Windows or Mac device. These instructions will teach you how to do so on both types of devices. A VPN or UCSF network connection is required.Specific share names and paths are supplied in the RAE Welcome letter when signed up.

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We continue to update these FAQs. If your question isn't answered here, please contact the IT Service Desk at help.ucsf.edu, or ask your colleagues on the Office 365 Team.

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• Email & Collaboration

First point of contact for assistance with all UCSF IT Services. Email, VPN, WiFi, MyAccess account.Hours: 24 hours a day, 7 days a weekPhone: (415) 514-4100Chat, Tickets, Knowledge Base: http://help.ucsf.eduEmail: itservicedesk@ucsf.edu

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UCSF IT and the Technology Commons offer orientation presentations to learners, faculty and staff.  We can vary the topics and the length of presentations. Contact IT Security Awareness if you're interested at awareness@ucsf.edu. Below is a link to one of our presentations as well as a program listing.https://lecture.ucsf.edu/ets/Play/a780ce7a72c848099b01724bf5c034d71d

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• Security