18 Results

  • Desktop Support

BeyondTrust Privileged Remote Access

BeyondTrust Privileged Remote Access allows users to remotely connect into their system, which has been approved for UCSF.  Users will be able to use a Web Access Console or Full Access Console (Windows, Mac and Linux*) to remotely access their Windows, Mac and Linux* systems. BeyondTrust Privileged Remote Access has additional security controls in place compared to other protects such a PCAnywhere, RemotePC, Teamviewer, Google Remote Desktop, etc.

  • Affiliate
  • Faculty
  • Non-UCSF
  • Staff
  • Student
  • Technical Partner
  • Volunteer
  • Desktop Support
How-To

How to Renew Expired Jamf Enrollments for UCSF Macs Running macOS 14 or Newer

MDM (Mobile Device Management) profiles, which are used to manage many Apple devices at UCSF, typically expire every two years.  We use an MDM solution called Jamf Pro for enrolling and managing Macs at UCSF.  When an MDM profile expires, it can prevent the device from communicating with our MDM servers and receiving new configurations or commands. This can impact device management functionalities like deploying security profiles, managing secure Wi-Fi, and managing device encryption with automated validation.

This article contains instructions on how to renew or restore our Jamf Pro (MDM) enrollment on your UCSF-managed Mac when prompted to do so.

  • Staff
  • Student
  • Desktop Support
How-To

How to Renew Expired Jamf Enrollments for UCSF Macs Running macOS 13 or Older

MDM (Mobile Device Management) profiles, which are used to manage many Apple devices at UCSF, typically expire every two years.  We use an MDM solution called Jamf Pro for enrolling and managing Macs at UCSF.  When an MDM profile expires, it can prevent the device from communicating with our MDM servers and receiving new configurations or commands. This can impact device management functionalities like deploying security profiles, managing secure Wi-Fi, and managing device encryption with automated validation.

This article contains instructions on how to renew or restore our Jamf Pro (MDM) enrollment on your UCSF-managed Mac when prompted to do so.

  • Staff
  • Student
  • Desktop Support
How-To

IT Field Services (ITFS) Desktop Support Health Desks

Typical Health Desk support includes:Duo enrollment and questionsAssistance with Wi-FiMobile email setupDevice encryptionVPN supportWayne and Gladys Valley Center for Vision 480 Illinois St (Lobby entrance at 16th & 3rd Streets)San Francisco, CA 94158

  • Affiliate
  • Faculty
  • Non-UCSF
  • Staff
  • Student
  • Technical Partner
  • Volunteer
  • Desktop Support
How-To

Telecommute Securely

Working remotely? Follow these tips to securely manage your telecommute.

  • Faculty
  • Staff
  • Student
  • Desktop Support