Overview

Box Sync is an application that lets you access folders and content offline. All synced folders are stored locally on the hard drive as well as in Box.

Box Sync is great for streamlining workflows, but it does consume local storage. For this reason, you should sync only the folders and content you work with on a daily basis.

When you first install Box Sync, it will be empty until you designate some folders to sync. For information on how to designate folders to sync, visit Syncing with Box Sync.

• Latest versions of Box Sync:
  • Windows v4.0.7886.0
  • Mac v4.0.7886
• Supported operating systems:
  • Windows 7 (32-bit and 64-bit), 8 (64-bit), 8.1 (64-bit), and 10 (32-bit and 64-bit)
  • MacOS 10.12 and 10.13

Anything not listed above is not supported. For an up-to-date list of supported operating systems, visit here.

Box Sync guides

• How to Install Box Sync
• Syncing with Box Sync

Box Sync best practices

Syncing a large number of files and folders can degrade how well Box Sync works; impact your computer’s performance by increasing hard disk usage and bandwidth; and lead to duplication of files on Box

1. To unsync folders on your desktop that you don’t need to access via Box Sync:
2. Log into your Box account via a web browser.
3. Select the options icon for that folder, scroll down to Properties, then select Unsync.

If you reimage your computer, do not upload your backed-up files. Instead, allow Box Sync to "naturally" sync the files, on its own, from your UCSF Box account into your Box Sync folder.

Note: If you drag and drop a backup of your files to your Box Sync folder, it will create duplicates that look like filename-(user’s email address).

     4. Check for errors by right-clicking on the Box icon in the system tray or menu bar. Having multiple errors can prevent other files from syncing.

Note: Dragging a file out of your Box Sync folder will move the same file from your Box account into your Box Trash.