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Office 365: New Microsoft Teams FAQs
- Audience: Faculty, Staff, Student
- Service Category: Email & Collaboration
- Owner Team: Email and Office 365
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Service:Office 365: Teams
We continue to update these FAQs. If your question isn't answered here, please contact the IT Service Desk at help.ucsf.edu, or ask your colleagues on the Office 365 Team.
How Do I Configure "Theme" and "Layout" in the New Teams?
The upgrade to the New Teams has reset your Theme and Layout preferences. The following steps will assist you with the process of configuring the New Microsoft Teams to your preferences.
Configuring Theme and Layout in New Microsoft Teams
- Open the New Teams application for desktop or web
- Select the ... option at the top, then Settings
- Locate and select the Appearance and Accessibility option, then click the drop-down menu under Theme to choose your Theme preference (Follow operating system theme, Light, Dark, Classic, or High contrast)
- Under the Layout heading, choose Grid or List view
NOTE: There are some icon changes in the News Teams as well: The Files icon in the left-hand menu is now labeled OneDrive, and the Contacts icon is now the People icon.
For more information about configuring the New Version of Microsoft Teams on Windows and Mac, watch the Making the Switch! video below.
Why am I not getting notifications of messages in Teams?
Notifications for Teams are turned on in the app by default. If you are not getting notifications, check your browser settings. Chrome is the recommended browser for Office 365 including Teams. Follow the Chrome support instructions to Fix Issues with Notifications.
Why am I not receiving phone or video calls made in Teams?
Phone and video calls require that pop-ups be allowed, but Chrome disables pop-ups by default. You can manage pop-ups, and permit them for Teams, by following the Chrome support instructions to Allow Pop-ups from a Specific Site.
How do I record a Teams meeting?
To comply with HIPAA, UCSF does not currently permit recordings of meetings in Microsoft Teams.
I'm concerned about the privacy of my Teams and channels. Can anyone access or see into my Teams?
Office 365 global admins and Teams administrators can add themselves to Teams and SharePoint sites. This is the case for email access as well. There is no direct access to resources, and admins have to explicitly assign permissions to themselves. These actions and activities will be logged in Azure/CipherCloud audit logs. Teams owners can review membership at will.
I am setting up a Microsoft Teams meeting but there is no call-in number. Is there an option to set up an audio line within Teams?
Zoom is our enterprise call and video conferencing solution. Teams is our preferred online collaboration tool.