We continue to update these FAQs. If your question isn't answered here, please contact the IT Service Desk at help.ucsf.edu, or ask your colleagues on the Office 365 Team.

Why am I not getting notifications of messages in Teams?

Notifications for Teams are turned on in the app by default. If you are not getting notifications, check your browser settings. To change settings in Chrome, the recommended browser for Office 365 including Teams, follow the Chrome support instructions to Fix Issues with Notifications.

Why am I not receiving phone or video calls made in Teams?

Phone and video calls require that pop-ups be allowed, but Chrome disables pop-ups by default. You can manage pop-ups, and permit them for Teams, by following the Chrome support instructions to Allow Pop-ups from a Specific Site.

How do I record a Teams meeting?

To comply with HIPAA, UCSF does not currently permit recordings of meetings in Microsoft Teams.

I'm concerned about the privacy of my teams and channels. Can anyone access or see into my Teams?

Office 365 global admins and teams administrators can add themselves to Teams and SharePoint sites. This is the case for email access as well. There is no direct access to resources, and admins have to explicitly assign permissions to themselves, and all these actions and activities will be logged in Azure/CipherCloud audit logs. Teams owners can review membership at will.

I am setting up a Microsoft Teams meeting but there is no call in number. Is there an option to set up an audio line within Teams?

Zoom is our enterprise call and video conferencing solution. Teams is our preferred online collaboration tool.

• Add the zoom add-in into your Teams app.