If you are a UCSF staff member that purchased a Canva account within the last twelve months using your UCSF email address, you may be entitled to a refund for the remaining months. 

To pursue a refund for a personal account purchased prior to the UCSF implmentation of Canva, complete the following steps:

1. Navigate to Canva support page.

2. Select Issue category: Payments, Pricing and Billing.

3. If prompted, enter the UCSF email address and password associated with the Canva account.

4. Select I want to request a refund for my plan from available options.

5. Add a description that includes a mention that they’re moving under UCSF’s Enterprise account as part of the UC agreement. This will help the Canva support team process the request smoothly.

6. Click Submit.

7. You have successfully submitted a refund request and a Canva support team member will follow up regarding the request.