UCSF uses Microsoft Exchange as its email and calendar service. It can be accessed from any browser by going to: https://email.ucsf.edu. Requires two-factor authentication if off-campus.You can use desktop email clients such as Outlook and Apple Mail. Requires VPN connection if off-campus.

• Student
• Education Applications

You may purchase from any vendor, UCSF does not have a campus computer store or make any specific recommendations. Purchasing decisions should be guided by the Technology Requirements for Learners. Before purchasing anything, please take account of what is provided by UCSF and the discounts that are available to learners with a .edu email.

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First point of contact for assistance with all UCSF IT Services. Email, VPN, WiFi, MyAccess account.Hours: 24 hours a day, 7 days a weekPhone: (415) 514-4100Chat, Tickets, Knowledge Base: http://help.ucsf.eduEmail: itservicedesk@ucsf.edu

• Student
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The Registrar distributes login credentials; you should receive this in advance of your orientation. If you have not, please contact your program. Please follow these instructions the first time you log in. You need to setup the Duo Mobile App for two-factor authentication, enroll in the UCSF Password Management Tool, change your password, and setup Hitachi ID Mobile Access App.

• Student
• Education Applications

Most of us have received unsolicited email at one time or another. Most of the time, we just delete the message and get on with our lives. However, there may be times when some of the content of this email is so offensive or so obviously an illegal scam that we ask ourselves, "How do these people get my address, and what can I do to stop this?" Good question. Let's first examine how spammers may get your address. How do spammers and marketers get my address?

• Technical Partner
• Security

These tips were originally developed by the UCSF Program Management Office (PMO). They have been expanded by IT.

• Faculty
• Staff

Are you working from home and your internet connection is driving you crazy? Terrible Zoom audio? Websites loading slowly? Please use these resources to troubleshoot the problem.

• Faculty
• Staff
• Student
• Desktop Support

With many of our IT teams working remotely, we want to provide you not only the tools, but the habits and support to do so successfully. Remote work has its benefits, including not commuting and challenges such as isolation. We've curated a list of resources aimed at helping you manage your telecommute. This is a growing list, and we welcome your suggestions and feedback. Reach out to itcommunications@ucsf.edu (don't forget to share your remote-work success stories).

• Faculty
• Staff
• Student
• Desktop Support