UCSF IT Security Suite

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Install BigFix Endpoint Manager - IT Does the Rest With the UCSF Security Suite!

BigFix is required for ALL computers (desktops and laptops) conducting UCSF business, whether UCSF owned, or if it's your personal computer. Using BigFix we can track a computer, associate the computer with a user, and collect system information (OS, CPU, RAM, hard drive space) to ensure you have the UCSF IT Security Suite to protect your computer and the UCSF network. Using BigFix we can ensure your computer is patched, encrypted and protected from viruses and malware.

What is the UCSF IT Security Suite?

The UCSF IT Security Suite is:


  1. Anti-Virus - protect your computer from viruses and malware
  2. BigFix - security patches, inventory information and software deployment
  3. Encryption - protect data from loss or theft
  4. CrashPlan - automated data backup (UCSF owned computers)

Downloads available on


Why is the Security Suite important?

Who Should Use UCSF IT Security Suite?

Every person who uses a UCSF-owned, or personally owned computer or laptop for UCSF work.


  • IT Field Service managed computers will receive the UCSF IT Security Suite automatically
  • All personal computers/laptops must make sure they have the Security Suite check list and download the supporting software



Anti-Virus will need to be installed with up-to-date virus definitions. Anti-virus software is one of the most important tools in protecting your computer and personal information from vulnerabilities, malware, viruses, and worms. Remember, your virus protection is only as effective as its last update, so keep your anti-virus definitions up-to-date. UCSF uses Symantec Endpoint Protection for Anti-Virus.


On a Windows computer, click on the icon with a yellow shield in the system tray (lower right hand corner of your screen).




On the "Status" screen, a green arrow and checkmark will be shown if your computer has an updated anti-virus and up-to-date protection.


On your Macintosh computer in the upper-right of the menu bar near the clock, click on the yellow circle and black check-mark.


Additional information:



BigFix allows us to track a computer, associate the computer with a specific user, and collect system specifics (OS, CPU, RAM, hard drive space) which allow us to determine if a system can support encryption. BigFix can also be leveraged to verify patch levels and anti-virus/malware software version. Having BigFix on your computer is important because UCSF is implementing Network Access Control which will prevent computers without encryption and potentially anti malware/virus and minimum patch levels from connecting to the UCSF network.


On a Windows computer click on the icon with purple circle and a green arrow in the system tray (lower right hand corner of your screen).


On your Mac OS X computer in the upper-right of the menu bar near the clock, look for the purple circle with a green arrow.


If you DO NOT see the icon, go to the "To Install BigFix" section on our webpage: BigFix Endpoint Manager.

If you have verified BigFix is installed, UCSF IT will take care of the rest. please see the "Additional information" section below.


Additional information:




On a Windows computer click on the icon with a white key inside of a black box in system tray (lower right hand corner of your screen). This will open the "Dell Data Protection Encryption" (DDPE) application.


In the Data Protection Window, click on the icon of the hard drive (aka System Storage). Under "System Storage", if you see the following text: "OSDisk (C)" and "In compliance" underneath, then your hard drive is encrypted.



On your Mac OS X computer, click on the Apple in the left upper corner, then click System Preferences, then select Security&Privacy

In "Security & Privacy" click on the "FileVault" tab for "FileVault 2". If it reads that "FileVault is turned on" then your drive is encrypted.


Additional information:



How to check if your computer is on Backup?

We would also like to underscore the importance of backing up your UCSF-owned laptop or desktop computer. If you have an ITFS-managed laptop and/or desktop (Medical Center laptops only), verify that backups are working by following these instructions, or contact the Service Desk at 415-514-4100. If your computer is managed by ITFS, CrashPlan is provided as part of your service. .For unmanaged/personally owned computers that you are using for UCSF business, employees receive a discount to the enterprise-wide backup program called CrashPlan:


On a Windows computer, click on the icon with black square and small white dots in the system tray (lower right hand corner of your screen)



On your Mac OS X Computer's menu bar, please click on the icon with black arrow pointing up and small white dots at the bottom-right.



Additional information: