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    AA Accounts at UCSF

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    Upgrade to Windows 11

    Starting in November 2024, IT will begin upgrading all ITFS-managed Windows computers to Windows 11. This upgrade takes 30-60 minutes of computer downtime and will provide optimized performance and enhanced security. Users have the option to upgrade their workstations as a self-service installation, using the steps below at a time that is convenient for them. Additional details on how to upgrade and what’s changing are listed below.  

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    Creating the Initial Password for your UCSF Account

    The UCSF Password Management Tool will assist you with creating the password for your UCSF account. Once you have received an email with your UCSF account information (UCSF ID and email address), select the link in the email to activate your UCSF account and begin the password change process. 

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    Activating Adobe Acrobat Pro DC for ITFS-Supported Users

    As of Tuesday, September 26, 2023, IT Field Services (ITFS) is distributing upgrade notifications to all ITFS-managed Macs with Adobe Acrobat Pro 2020 installed, starting with Macs.  Alternatively, you may also click here, if your Mac is properly enrolled and managed by UCSF IT, to manually download and install Adobe Acrobat Pro DC from our Jamf Self Service app portal.

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    BigFix Endpoint Management Minimum Supported Operating Systems

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    UCSF IT Security Suite: Automated Removal

    If you leave UCSF, any personal computer associated will be taken off system management. UCSF no longer has reporting responsibility we deactivate the person's licensed software UCSF IT Security Suite.

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    Managing, Updating, and Enrolling Additional Devices in Duo

    This document will detail the following processes:

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    Enrolling Your First Device in Duo

    Before starting the enrollment process, download the Duo Mobile application from the Apple or Google Play stores. This document will detail the following processes:

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    Resolve Accidental Uploads from Macs to iCloud

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    What to Expect after Installing BigFix

    You will be prompted to register your computer through a simple, quick process: Follow the instructions at Registering Your Computer. BigFix will run in the background, and the BigFix icon will appear on the system tray (Windows) or menu bar (Mac OS X).

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