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- Access & Identity
- Desktop Support
AA Accounts at UCSF
- Staff
- Technical Partner
Upgrade to Windows 11
Starting in November 2024, IT will begin upgrading all ITFS-managed Windows computers to Windows 11. This upgrade takes 30-60 minutes of computer downtime and will provide optimized performance and enhanced security. Users have the option to upgrade their workstations as a self-service installation, using the steps below at a time that is convenient for them. Additional details on how to upgrade and what’s changing are listed below.
- Affiliate
- Faculty
- Researcher
- Staff
- Student
- Desktop Support
Creating the Initial Password for your UCSF Account
The UCSF Password Management Tool will assist you with creating the password for your UCSF account. Once you have received an email with your UCSF account information (UCSF ID and email address), select the link in the email to activate your UCSF account and begin the password change process.
Activating Adobe Acrobat Pro DC for ITFS-Supported Users
As of Tuesday, September 26, 2023, IT Field Services (ITFS) is distributing upgrade notifications to all ITFS-managed Macs with Adobe Acrobat Pro 2020 installed, starting with Macs. Alternatively, you may also click here, if your Mac is properly enrolled and managed by UCSF IT, to manually download and install Adobe Acrobat Pro DC from our Jamf Self Service app portal.
- Faculty
- New Hire
- Staff
- Desktop Support
BigFix Endpoint Management Minimum Supported Operating Systems
- Affiliate
- Faculty
- Non-UCSF
- Staff
- Student
- Technical Partner
- Volunteer
UCSF IT Security Suite: Automated Removal
If you leave UCSF, any personal computer associated will be taken off system management. UCSF no longer has reporting responsibility we deactivate the person's licensed software UCSF IT Security Suite.
- Affiliate
- Faculty
- Non-UCSF
- Staff
- Student
- Technical Partner
- Volunteer
- Desktop Support
Managing, Updating, and Enrolling Additional Devices in Duo
This document will detail the following processes:
- Affiliate
- Faculty
- Staff
- Technical Partner
- Access & Identity
Enrolling Your First Device in Duo
Before starting the enrollment process, download the Duo Mobile application from the Apple or Google Play stores. This document will detail the following processes:
- Affiliate
- Faculty
- Staff
- Technical Partner
- Access & Identity
Resolve Accidental Uploads from Macs to iCloud
- Affiliate
- Faculty
- Staff
- Student
- Technical Partner
- Volunteer
What to Expect after Installing BigFix
You will be prompted to register your computer through a simple, quick process: Follow the instructions at Registering Your Computer. BigFix will run in the background, and the BigFix icon will appear on the system tray (Windows) or menu bar (Mac OS X).
- Faculty
- Staff
- Student
- Desktop Support