81 Results

  • Access & Identity
  • Desktop Support
How-To

Enrolling Your First Device in Duo

Before starting the enrollment process, download the Duo Mobile application from the Apple or Google Play stores. This document will detail the following processes:

  • Affiliate
  • Faculty
  • Staff
  • Technical Partner
  • Access & Identity
How-To

What to Expect after Installing BigFix

You will be prompted to register your computer through a simple, quick process: Follow the instructions at Registering Your Computer. BigFix will run in the background, and the BigFix icon will appear on the system tray (Windows) or menu bar (Mac OS X).

  • Faculty
  • Staff
  • Student
  • Desktop Support
How-To

Verify if BigFix is installed

Since BigFix allows us to track a computer, associate the computer with a specific user and collect system specifics (e.g., OS, CPU, RAM, hard drive space), we are able to determine if a system can support encryption. BigFix can also be leveraged to verify patch levels and anti-virus/anti-malware software versions.

  • Faculty
  • Staff
  • Student
  • Desktop Support
How-To

BeyondTrust Vendor Comparison

The following table will provide an overview of the features within BeyondTrust Privileged Remote Access and other Privileged Remote Access systems. We will be reaching out to departments to better understand your current solution and use cases to better transition to BeyondTrust Privileged Remote Access from another privileged remote access tool.  Please review the features of BeyondTrust compared to other solutions and if BeyondTrust does not satisfy your needs from a feature perspective, let us know.

  • Affiliate
  • Faculty
  • Non-UCSF
  • Staff
  • Student
  • Technical Partner
  • Volunteer
  • Desktop Support
How-To

BeyondTrust Training

Prior to using BeyondTrust Privileged Remote Access, the Access Console must be installed and configured on your system.

  • Affiliate
  • Faculty
  • Non-UCSF
  • Staff
  • Student
  • Technical Partner
  • Volunteer
  • Desktop Support
How-To

CrashPlan Permissions on Macs

Effective May 15, 2023, our standard application for automatic backups at UCSF is changing from Code42 to CrashPlan.  Although the backup service will remain the same, the name of the application, the logo and the branding will be different.  Due to this branding change by the vendor, UCSF Macs that are not actively managed on MDM by UCSF Jamf Pro will need to manually re-allow disk access to CrashPlan in order to continue the automatic backup process.

  • Affiliate
  • Faculty
  • Staff
  • Desktop Support