3165 Results

Standard

UCSF 650-16 Addendum C - UCSF Incident Investigation

I. PurposeThis document outlines the requirements for information security incident investigations at the University of California, San Francisco (UCSF). Effective incident response is essential in mitigating damage and loss due to an information security incident. Proper handling minimizes the disruption to workflow and ensures compliance to federal, state, and University laws, rules, regulations, and policies. This document satisfies the requirement in BFB IS-3 Information Security for Incident Response Procedures.

Impacted Services: Security Incident Response & Investigation

Guideline

IT Enterprise Service Level Agreement (SLA)

ScopeThis Service Level Agreement (hereafter referred to as "SLA") applies to all services provided by Enterprise IT ("Central IT") except where specific exceptions are noted or superseded by service-specific SLAs.  For APeX, client connectivity and infrastructure support are covered by this agreement as well as first-level support provided by the Service Desk. 

How-To

UCSF DDPE for Windows External Customer Recovery Processes - Videos

Introduction These videos are meant to guide users through some of the DDPE recovery processes when they are working with UCSF IT Support. For UCSF IT Support for DDPE, you can contact the IT Service Desk 24/7 at http://help.ucsf.edu or 415-514-4100.  UCSF DDPE SDE Recovery process

How-To

Data Network Recharge: FAQs

OverviewThis page provides you with answers to common questions about the new network funding model.History and rationaleWhy does UCSF have a recharge funding model for network services?

  • Affiliate
  • Faculty
  • Non-UCSF
  • Staff
  • Student
  • Technical Partner
  • Hosting & Computing
How-To

How to Submit Network Port Requests

Please refer to https://it.ucsf.edu/how-to/how-submit-ip-requests Thank you!  

  • Affiliate
  • Faculty
  • Staff
  • Student
  • Technical Partner
  • Network & Wireless
How-To

How to Submit Network DNS Requests

Steps to follow Prerequisite: If you are requesting DNS records for server you must ensure to include your server MAC address for mapping. There are two ways to submit Network DNS requests:

  • Affiliate
  • Faculty
  • Staff
  • Student
  • Technical Partner
  • Network & Wireless
How-To

Manage Your UCSF Password

How to AccessEveryone accessing UCSF resources will have a password for their computers, email and access to email and Office 365 applications on their mobile devices. NOTE: To access your email on your mobile device, you will need to Enroll Your Mobile Device in Intune Company Portal.

  • Affiliate
  • Faculty
  • Staff
  • Student
  • Technical Partner
  • Volunteer
  • Access & Identity