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Explaining Impact Tiers
The Impact Tier of IT Services is based upon the recovery time objective (RTO), which is the maximum tolerable length of time that a computer, system, or application can be down before major impacts occur.1 - Most CriticalRTO: Up to 15 minutesCore technology infrastructure that requires multiple data centers to be able to serve production without manual intervention.2 - CriticalRTO: Up to 6 hours
Recommended Security Products
Data is increasingly becoming UCSF’s lifeblood and most critical asset. We’ve curated a collection of tools and products to help you protect UCSF’s data These tools and products have been vetted by IT Security, and we encourage you to use them.Security softwareUCSF ITS provides client security software free of charge to faculty, staff, learners and researchers:
- Affiliate
- Faculty
- Non-UCSF
- Staff
- Student
- Technical Partner
- Volunteer
- Security
Password Management Tool Enrollment & Login
The Password Management Tool provides users with the ability to complete the following processes:NOTE: Please be sure to follow ALL of the instructions for these processes to avoid a lockout to your UCSF account.
- Affiliate
- Faculty
- Staff
- Student
- Technical Partner
- Volunteer
- Email & Collaboration
Account Login Provisioning FAQ
- Technical Partner
Avoid Being Phished - Quick Tips
How can I avoid phishing attacks? Phishing messages are becoming more targeted, sophisticated and even harder to recognize.
DDPE Removable Storage Encryption FAQs
Frequently asked questions What is DDPE EMS? Dell Data Protection Encryption (DDPE) is UCSF's enterprise-wide desktop and laptop encryption application. External Media Shield (EMS) is DDPE's feature that enables saving encrypted files on removable storage devices such as flash drives or external hard drives. When will DDPE and DDPE EMS become available for macOS Big Sur? DDPE is not available for macOS Big Sur as Dell discontinued further development of this software.
- Affiliate
- Faculty
- Staff
- Student
- Technical Partner
- Volunteer
- Security
Update Your Password in Outlook (Windows)
Overview To clear all your saved passwords from your PC, you will need to open the Credential Manager in Windows. Once you've cleared the passwords stored in Windows, you'll be able to relaunch Outlook and log into the application with your newly created password.
Password Management for Mac
Overview To avoid account lookouts and access issues, you will need to update the password on your Mac as well as your UCSF account password at the same time.
Using Windows on a Mac at UCSF
- Affiliate
- Communicator
- Department Administrator
- Faculty
- Grant Writer
- Institution Administrator
- Lab Manager
- New Hire
- Non-Faculty Academic
- Nurse
- Physician
- Postdoc
- Principal Investigator (PI)
- Research Staff
- Researcher
- Staff
- Student
- Technical Partner
- Trainee & Learner
- Volunteer
Clearing Saved Passwords on FireFox
What you need to know You can easily clear the usernames and passwords that Firefox has saved for you. Note: These steps apply to Firefox for Windows, Linux and Mac OS X.