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    IT Field Services (ITFS) Desktop Support

    Our current IT Field Services (ITFS) catalog provides you with a means to compare Medical Center, Campus Basic and Campus Premium service levels. +

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    Manage Your UCSF Password

    Everyone accessing UCSF resources will have a password for their computers, email and access to email and Office 365 applications on their mobile devices. NOTE: To access your email on your mobile device, you will need to Enroll Your Mobile Device in Intune Company Portal.

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    Data Storage Options and Best Practices

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    Zoom Web Conferencing FAQs

    The following are some Frequently Asked Questions you may have when using Zoom in your work at UCSF:How do I create a Zoom account?How do I change my preferred name in Zoom?How do I add Pronouns to my Zoom profile?How do I use Zoom AI Companion?

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    Real Phishing and Social Engineering Threats

    Please note that this is not an all-inclusive list of all of the phishing and social engineering threats but rather ones that are typical of current threats and/or ones that impacted UCSF staff, faculty, and/or learners (must be logged in to MyAccess to view). Be diligent with all communications, and please, even if you think an email might be a phish, report it via Phish Alarm and find out almost instantly in most cases.

    Scheduled Maintenance

    Office 365 Email Connectivity

    Services impacted: Email

    Resolved

    Service Interruption

    Microsoft Office 365: Alert

    Services impacted: Microsoft 365

    Resolved

    Service Interruption

    Microsoft Teams Service Degradation

    Start: Friday, January 26, 2024 / 9:00 am

    End: Saturday, January 27, 2024 / 7:30 am

    Reason: Microsoft reported a service degradation incident that is causing intermittent connectivity issues to the

    Impact Tier: 3- Less Critical

    Services impacted: Microsoft 365: Teams

    Resolved

    News

    Upgrade macOS to continue receiving Microsoft 365 and Office for Mac updates

    Microsoft announced that starting with the the October 2023 update (16.78), macOS Monterey (12) or later will be required to continue receiving software updates for Word, Excel, PowerPoint, Ou

    Service Interruption

    Microsoft Office 365

    Services impacted: Microsoft 365: Outlook

    Resolved

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