1. Enter your first name in the First Name field.
2. Enter your last name in the Last Name field.
3. Enter a password in the Password field.
4. Re-enter your password in the Confirm Password field.

To assist you, the password policy (requirements) may be automatically displayed, depending on the type of device you are using to register.

Passwords must:

• Be a minimum of 8 characters
• Include at least one digit (0 to 9)
• Include at least one symbol from this group: !@#$%^&*

Your password cannot include your username.

Once you have entered your information:

• Click the Continue button.

Read and reply

Registration complete, you will now be presented with the secure message sent to you from someone at UCSF. After you have read your message, you can reply to it or log out of the secure email reader.

To reply to your message, click the Reply button.

You will be presented with a message composition window where you can write your reply. When finished, click the Send button.

You will receive a Message Sent confirmation. From here, you can choose to return to the message or log out. To log out, click the Logout button.

You only need to register with the secure email service the first time you access a message. After that, when you want to open a secure email, you will see the following login screen.

To log in:

1. Enter your password in the Password field.
2. Click the Continue button.
3. If you don't remember your password, click the Forgot Password link.

Reset your password

When you click the Forgot Password link, you will receive a notification that an email message has been sent to the registered address with a link to reset your password.

Go to your Inbox to check for this message. (If you don't see it in your Inbox, please check your spam or junk email folder.)

When you check your Inbox, you should see a Password Reset message from the sender, noreply@securemail.ucsf.edu. (This is the only legitimate address; if the message is from a different address, it's spam. Delete it.)

Note: The Password Reset Link is only good for 30 minutes. If you don't reset your password within this 30-minute period, you will have to go back and click the Forgot Password link on the login screen again to generate a new message.

1. When you get to the Enter New Password screen, click in the Password field (the password policy is displayed) and enter your new password.
2. In the Confirm Password field, re-enter your new password. (Your passwords (1) must match and (2) are case-sensitive.)
3. Click the Continue button.

You will see your opened secure email message. When finished, you can log out of the secure email reader or reply to the message.

Attach files

If you choose to reply to the secure email, you may want to attach a file.

To attach a file:

      1. Click the Attach a file button.

      2. Click the Add button to browse your computer for the file you want to attach.

      3. When you locate the file to be attached, select it and click the Open button in the browsing window.

You will see the attached file linked to your message.

Compose your message, then click the Send button.

You will see a Message Sent notification.

Click the Logout button to exit the secure email reader.

Troubleshoot

This section describes error messages and what they mean. The messages you could receive are in boldface type.

• You authenticated successfully, but do not have permission to decrypt this message. You do not have permission to decrypt this message. The sender can request that your permissions be enabled; please contact the sender.
• You authenticated successfully, but the decryption key for your message has been deleted. The decryption key for this message has expired or has been deleted. Contact the sender and request that he or she resend the message.
• There was a critical error processing your request. There may be a problem with the system or your request. The UCSF secure email service is temporarily unavailable. If this situation persists, report it to the UCSF IT Service Desk at 415-514-4100.
• The message you are trying to read is corrupted and cannot be processed. Please contact the sender of the message. The message is corrupted and cannot be decrypted. Contact the sender and request that he or she resend the message.
• The page you requested was not found. If you clicked a link to get here, click the Back button in your browser to return to the previous page. The page you are trying to view in the browser is not available or does not exist. Click the Back button in your browser.
• The username you requested has already been registered. You have already authenticated with our secure email service. Try resetting your password.
• There was an error retrieving the key for your message. If this error persists, please contact your administrator. The key server is temporarily unavailable. Try again later, and if you still cannot decrypt the message, report it to the UCSF IT Service Desk at 415-514-4100.
• Your account has been disabled. The UCSF email administrator has disabled your account.
• Login Disabled. You do not have permission to perform this action.