These instructions are viewable on your mobile device by scanning this QR code:

Installing FireEye Endpoint Security on Macs

*** IMPORTANT NOTES ***

• For Macs that are not actively enrolled in UCSF's Jamf Pro, you MUST follow these instructions to complete the installation of FireEye and activate security protection.
• FireEye is automatically installed as part of BigFix and Jamf.  There is no need to download and run a separate installer for FireEye.
• FireEye is part of UCSF's minimum security standard for all computers that connects to any UCSF's campus or health networks regardless of whether confidential data is involved or not.
• A system restart is not required for new installations.
• A system restart IS REQUIRED when updating FireEye from an older version.
• More details about FireEye is available on this website: https://security.ucop.edu/services/threat-detection-and-identification/edr-overview.html

Step-by-step instructions if prompted to install or update FireEye on your Mac

NOTE: Our FireEye installer will open these instructions automatically for you to take these required actions to complete installation of FireEye if your computer isn't enrolled and managed in UCSF's Jamf Pro.

1. If prompted by BigFix to install or update FireEye on your Mac, please respond accordingly by clicking Take Action in the BigFix window to begin.
2. If this dialog appears, click Open System Preferences.
   (NOTE: In macOS Ventura or newer versions, click Open System Settings.)
   
3. Follow the instructions below depending on the macOS version running on your computer:
   Click here for macOS Ventura or newer
   Click here for macOS Big Sur or Monterey
   Click here for macOS Catalina or older
   IMPORTANT: Failure to allow the FireEye extension to run as required will cause the FireEye installer to be stuck, preventing your computer from restarting or shutting down.  This is a function by design.
   

macOS Ventura (13.x) or newer 

The Privacy & Security settings window from System Settings will open as shown below.  Click Allow to authorize FireEye Helper to run on your computer.

When prompted to unlock Privacy & Security settings on your computer, type in your computer's password and then click Unlock to continue on.

 When the following prompt appears, click Allow to allow FireEye Helper to enable the network content filter that is intended to catch any potential cyber attacks on your computer, including malware.  Visit this FAQ page for some information about this security feature: https://security.ucop.edu/services/threat-detection-and-identification/fire-eye/faq.html

macOS Big Sur (11.x) or Monterey (12.x) 

The Security & Privacy preferences window will open as shown below.  Click on the lock icon (shown) to unlock it, then click Allow to authorize FireEye Helper to run on your computer.

When the following prompt appears, click Allow to allow FireEye Helper to enable the network content filter that is intended to catch any potential cyber attacks on your computer, including malware.  Visit this FAQ page for some information about this security feature: https://security.ucop.edu/services/threat-detection-and-identification/fire-eye/faq.html

macOS Catalina (10.15.x) or older 

For macOS Catalina 10.15.x and older, please allow the extensions for FireEye and Bitdefender (a component with older versions of FireEye):

After following all the above steps exactly as prescribed, CONGRATULATIONS!  You have successfully enabled this important threat detection and identification (TDI) tool that helps the entire University of California reduce cyber security risk to their networks and to your computer as well.