Zoom Frequently Asked QuestionsThe following are some Frequently Asked Questions you may have when using Zoom in your work at UCSF:How do I create a Zoom account?How do I change my preferred name in Zoom?How do I add Pronouns to my Zoom profile?Where do I get Zoom?

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• Email & Collaboration

As part of an ongoing effort to improve UCSF’s stewardship of information resources, UCSF IT is pleased to offer a data-storage-device destruction service. IT will collect and destroy any electronic media (e.g., hard drives, tapes) that contains restricted data, including PII (personally identifiable information) and PHI (patient health information)There is no charge for this service. Just submit a ticket for desktop service (https://help.ucsf.edu/) or bring in your media to be destroyed, and we will take care of the rest.

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• Desktop Support

DescriptionThe Premium Desktop Support service includes all services provided by the Basic Desktop Support service, with differentiators that increase the overall scope, flexibility, quality and responsiveness of the service. Premium Desktop Support is designed to address the needs of customers whose requirements extend beyond what the Basic Desktop Support model provides. Examples include customers who require:

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DescriptionIT Field Services can provide conference and special-event support at our hourly project rate of $126 per staff hour. Hourly charges require prior authorization from your department. Please submit your request at least 2 weeks in advance. After-hours support (before 8am and after 6pm) is charged at time and a half. For example, 4 hours will be charged at 6 hours of support. Support is contingent upon the availability of IT-DFS and AV staff and resources. 

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The Health Desk provides walk-up IT help.Typical Health Desk support includes:Duo enrollment and questionsAssistance with Wi-FiMobile email setupDevice encryptionVPN support 

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DescriptionThe Basic Support service is an integrated suite of support services for Campus, faculty and staff who use University-owned Windows, Mac, iOS and Android devices.Note: Standard productivity software and Microsoft Office are included in the monthly subscription fee (see Cost).

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Introduction to BYOD at UCSFYou can use your own smartphone, tablet, laptop or computer to access UCSF systems, but the device needs to comply with UCSF's security policy. This is to ensure that your device, the UCSF network and UCSF sensitive data all remain safe.Get Technology HelpThe UCSF IT Service Desk is available 24 hours a day, 7 days a week. Contact us:

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• Security