DescriptionThe Premium Desktop Support service includes all services provided by the Basic Desktop Support service, with differentiators that increase the overall scope, flexibility, quality and responsiveness of the service. Premium Desktop Support is designed to address the needs of customers whose requirements extend beyond what the Basic Desktop Support model provides. Examples include customers who require:

• Faculty
• Staff
• Desktop Support

DescriptionEvent-support charges apply when the majority of attendees are not supported by ITFS.IT Field Services can provide conference and special-event support at our hourly project rate of $127 per staff hour. Hourly charges require prior authorization from your department.This cost includes:

• Affiliate
• Faculty
• Non-UCSF
• Staff
• Student
• Technical Partner
• Volunteer
• Desktop Support

The Health Desk provides walk-up IT help.Typical Health Desk support includes:Duo enrollment and questionsAssistance with Wi-FiMobile email setupDevice encryptionVPN support 

• Affiliate
• Faculty
• Non-UCSF
• Staff
• Student
• Technical Partner
• Volunteer
• Desktop Support

DescriptionThe Basic Support service is an integrated suite of support services for Campus, faculty and staff who use University-owned Windows, Mac, iOS and Android devices.Note: Standard productivity software and Microsoft Office are included in the monthly subscription fee (see Cost).

• Faculty
• Staff
• Desktop Support

Introduction to BYOD at UCSF You can use your own smartphone, tablet, laptop or computer to access UCSF systems, but the device needs to comply with UCSF's security policy. This is to ensure that your device, the UCSF network and UCSF sensitive data all remain safe. Get Technology Help The UCSF IT Service Desk is available 24 hours a day, 7 days a week. Contact us:

• Affiliate
• Faculty
• Non-UCSF
• Staff
• Student
• Technical Partner
• Volunteer
• Security

Overview Important: The only way to ensure that ALL UCSF data has been removed is to securely reformat (ERASE) your hard drive and any devices that contain storage (e.g., USB thumb drives, external hard drives, smartphones, tablets). This is not the same as simply deleting files or performing a "factory reset." Please contact your computer vendor for support. If you cannot do this, use the instructions below to ensure you remove all UCSF information, applications and tools.

• Faculty
• Staff
• Desktop Support

Frequently asked questions How do I request Desktop Support?

• Faculty
• Staff
• Desktop Support