This page provides you with answers to common questions about the new network funding model.

• Affiliate
• Faculty
• Non-UCSF
• Staff
• Student
• Technical Partner
• Hosting & Computing

These videos are meant to guide users through some of the DDPE recovery processes when they are working with UCSF IT Support. For UCSF IT Support for DDPE, you can contact the IT Service Desk 24/7 at http://help.ucsf.edu or 415-514-4100. 

Prerequisite: If you are requesting DNS records for server you must ensure to include your server MAC address for mapping.There are two ways to submit Network DNS requests:

• Affiliate
• Faculty
• Staff
• Student
• Technical Partner
• Network & Wireless

Everyone accessing UCSF resources will have a password for their computers, email and access to email and Office 365 applications on their mobile devices. NOTE: To access your email on your mobile device, you will need to Enroll Your Mobile Device in Intune Company Portal.

• Affiliate
• Faculty
• Staff
• Student
• Technical Partner
• Volunteer
• Access & Identity

Immediately report the theft or loss of your device to the UCSF Police Department: 415-476-1414. Remember that time is of the essence.  After reporting the loss or theft of your device to the UCSF Police Department,  it is critical that you contact the IT Service Desk at 415-514-4100 as soon as possible.

To make sure a transferred UCSF employee is set up for work:

Immediately contact the UCSF Service Desk to report an information security problem or a possible or potential information security problem.Phone: 415-514-4100​​​​​Email: ITServiceDesk@ucsf.eduWeb: http://help.ucsf.edu