How To

540 Results

How-To

Multi-Factor (Duo) FAQs

OverviewThese Frequently Asked Questions (FAQs) are updated on a regular basis, so if your question isn't answered here, please contact the IT Service Desk at help.ucsf.edu — the most common questions received from users will be added to this list of FAQs.Quick Links

  • Affiliate
  • Faculty
  • Staff
  • Technical Partner
  • Access & Identity
How-To

Box: CipherCloud Files on iOS

Steps to follow To access your .ccsecure files in iOS, you will need to have both the Box Mobile App and the CipherCloud Mobile App installed on your phone. Follow the instructions below to open a CipherCloud file with your mobile device.

  • Affiliate
  • Faculty
  • Staff
  • Student
  • Business Applications
How-To

CipherCloud Agent

Overview Latest versions of CipherCloud agent: Windows v6.0.140 Mac v6.0.128 Supported operating systems: Windows 10 MacOS 10.13 or newer How to Tell Which Version of the CipherCloud Agent You Have Mac Launch the CipherCloud agent and click on the CipherCloud menu and select About CipherCloud.

  • Affiliate
  • Faculty
  • Staff
  • Student
  • Business Applications
How-To

VPN FAQs

DescriptionUCSF uses the Ivanti, formerly known as Pulse Secure remote access system to provide VPN services to the UCSF community. The system is physically and geographically redundant to ensure uninterrupted service during outages or catastrophic events.How do I access the UCSF VPN?

  • Affiliate
  • Faculty
  • Staff
  • Student
  • Network & Wireless