79 Results

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How-To

BeyondTrust Training

Prior to using BeyondTrust Privileged Remote Access, the Access Console must be installed and configured on your system.

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How-To

CrashPlan Permissions on Macs

Effective May 15, 2023, our standard application for automatic backups at UCSF is changing from Code42 to CrashPlan.  Although the backup service will remain the same, the name of the application, the logo and the branding will be different.  Due to this branding change by the vendor, UCSF Macs that are not actively managed on MDM by UCSF Jamf Pro will need to manually re-allow disk access to CrashPlan in order to continue the automatic backup process.

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How-To

Cisco Jabber UC Training: Group Chats

You can send a group chat invite to chat with more than one person at a time. These conversations are not saved by Cisco Jabber, if you close the chat window, you will lose the chat history. Note: If you have a need to maintain chat history for collaboration, Microsoft Teams provides persistent chat history, please visit the Microsoft Teams Training page for more information.

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How-To

Cisco Jabber UC Training: Video Conference

To start a video conference call, you will need to either (1) join one of our on-premise video conferencing bridges or (2) know the conference room's SIP URI so that you can dial the room directly. Note: The on-premise bridges and the conference room URIs look like email addresses. They must end in @ucsf.edu in order for Jabber UC to route the call to the video conference infrastructure.  To initiate the video conference call:

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How-To

Cisco Jabber UC Training: Persistent Chat Rooms

To start, click on the Settings wheel on the top right of the client. Click on File>New>Chat Room (File > New Chat Room on Mac client).

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How-To

Cisco Jabber UC Training: Presence and Notifications

The Cisco Jabber UC client will show you when contacts are Available and Away as well as Do Not Disturb information, just as with any other instant messaging client.

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