UCSF IT Technology

NOTE: For more training on Zoom features and processes outside of the resources listed on this page, visit the Zoom Learning Center.

• Affiliate
• Faculty
• Staff
• Student
• Email & Collaboration

The following are some Frequently Asked Questions you may have when using Zoom in your work at UCSF:How do I create a Zoom account?How do I change my preferred name in Zoom?How do I add Pronouns to my Zoom profile?How do I use Zoom AI Companion?

• Affiliate
• Faculty
• Staff
• Student
• Technical Partner
• Volunteer
• Email & Collaboration

In the event of a Zoom outage, you may need to switch meeting platforms quickly to continue collaborating and meeting with colleagues both on and off campus. While Zoom is the preferred web conferencing platform at UCSF, Microsoft Teams has a meeting option that can be used as an alternative in the event of an outage with Zoom.These instructions will detail how to switch an existing Zoom meeting to a Teams meeting for the following platforms:

• Affiliate
• Faculty
• Staff
• Student
• Volunteer
• Email & Collaboration

To start a video conference call, you will need to either (1) join one of our on-premise video conferencing bridges or (2) know the conference room's SIP URI so that you can dial the room directly. Note: The on-premise bridges and the conference room URIs look like email addresses. They must end in @ucsf.edu in order for Jabber UC to route the call to the video conference infrastructure.  To initiate the video conference call:

• Faculty
• Staff
• Student
• Phones & Pager

A quick start guide was created to get you up and running with Microsoft Teams immediately. In addition to the desktop client, Microsoft Teams can be used on a mobile device (e.g.

• Faculty
• Staff
• Student
• Email & Collaboration