UCSF IT Technology

OverviewSecure Box allows UCSF Box users to store restricted data while protecting UCSF and our patients, staff and learners from data loss.We launched CipherCloud on Monday, October 3, 2016. In November 2016 we began scanning files that were already on Box. Note: We are only scanning for UCSF PHI. We are not scanning multimedia formats (e.g., image, video, audio files, scanned PDFs) or files over 400MB.What is Secure Box?With the implementation of CipherCloud, UCSF Box users will see the following changes.

• Affiliate
• Faculty
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• Business Applications

Steps to follow There are two ways to submit a General Request for Network and Wireless services:

• Technical Partner
• Network & Wireless

What you need to know When you receive a document to be signed, the email notification shows only the name of the original sender. If, for example, you are number 3 out of 6 in the routing order, the name of the sender in the email notification is the initial sender, not the person who was second in the routing order. To view the full routing status, you must log into DocuSign after you have finished signing. When you are done signing, a "You have completed your documents" window will appear. Click Login.

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OverviewThese Frequently Asked Questions (FAQs) are updated on a regular basis, so if your question isn't answered here, please contact the IT Service Desk at help.ucsf.edu — the most common questions received from users will be added to this list of FAQs.Quick Links

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• Technical Partner
• Access & Identity

Overview There are two ways to submit Network IP requests:

• Technical Partner
• Network & Wireless

Steps to follow To access your .ccsecure files in iOS, you will need to have both the Box Mobile App and the CipherCloud Mobile App installed on your phone. Follow the instructions below to open a CipherCloud file with your mobile device.

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• Faculty
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• Business Applications

Overview Latest versions of CipherCloud agent: Windows v6.0.140 Mac v6.0.128 Supported operating systems: Windows 10 MacOS 10.13 or newer How to Tell Which Version of the CipherCloud Agent You Have Mac Launch the CipherCloud agent and click on the CipherCloud menu and select About CipherCloud.

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• Faculty
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• Student
• Business Applications

Managing Documents FAQ How will I know when there is a document that I need to sign?

• Affiliate
• Faculty
• Staff
• Student
• Business Applications