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IT Field Services (ITFS) Desktop Support

Our current IT Field Services (ITFS) catalog provides you with a means to compare Medical Center, Campus Basic and Campus Premium service levels. +

Faculty
Staff
Student
Desktop Support

How-To

Resource Accounts

Faculty
Staff
Technical Partner

Scheduled Maintenance

Mission Bay Hospital Network Maintenance - Mission Bay Hospital 1st - 6th Floors

Services impacted: Network Services

Planned

How-To

Installing Add-Ins for Outlook

To enhance your work within Outlook, there are numerous add-ins that can be installed to help you get things done right from your inbox. The following are a list of popular add-ins approved for use at UCSF:

Affiliate
Faculty
Staff
Student
Technical Partner
Email & Collaboration

How-To

How to Troubleshoot Your Home Internet Connection

Are you working from home and your internet connection is driving you crazy? Terrible Zoom audio? Websites loading slowly? Please use these resources to troubleshoot the problem.

Faculty
Staff
Student
Desktop Support

New Phishing Threats

Please note that this is not an all inclusive list of all of the phishing threats but rather ones that are typical of current threats and the ones you are more likely to see. Be diligent with all communications. Mar 2023: Vishing Calls Impersonate Loved Ones in Distress Mar 2023: Twitter Scam Impersonates Bank Support Staff

How-To

Student Technology Support

UCSF IT Service Desk First point of contact for assistance with all UCSF IT Services. Email, VPN, WiFi, MyAccess account. Hours: 24 hours a day, 7 days a week Phone: (415) 514-4100 Chat, Tickets, Knowledge Base: http://help.ucsf.edu Email: [email protected]

Student
Education Applications

How-To

ITFS Event Support

Description Event-support charges apply when the majority of attendees are not supported by ITFS. IT Field Services can provide conference and special-event support at our hourly project rate of $82 per staff hour. Hourly charges require prior authorization from your department. This cost includes:

Affiliate
Faculty
Non-UCSF
Staff
Student
Technical Partner
Volunteer
Desktop Support

Service

VPN

Pulse Secure VPN allows users outside of the UCSF directly connected internal network to access restricted resources at UCSF (e.g., connecting to file shares, servers, desktops). The system provides a fully encrypted connection between the client device (laptop, smartphone, tablet, etc.) and the UCSF network providing access identical to systems connected via wired or wireless within UCSF facility.

Affiliate
Faculty
Staff
Student
Technical Partner
Network & Wireless

UCSF IT Technology

IT Field Services (ITFS) Desktop Support

Resource Accounts

Mission Bay Hospital Network Maintenance - Mission Bay Hospital 1st - 6th Floors

Installing Add-Ins for Outlook

How to Troubleshoot Your Home Internet Connection

New Phishing Threats

Student Technology Support

ITFS Event Support

VPN

UC Celebrates UCCAM 2022