How to access
All UCSF users (faculty, staff, learners and affiliates) with an active UCSF email account are configured for Cisco Jabber. However, users are required to download and install the appropriate Cisco Jabber client for their computer platform, Microsoft Windows or Apple Macintosh Operating Systems. The soft phone capability requires a help desk ticket to be opened to request this feature.
NOTE: Instant and text messaging is not available via Cisco Jabber.
Description
Cisco Jabber is UCSF’s unified communications application for Windows, Mac, and mobile clients that provides softphone capabilities to make and receive audio calls from a single user interface.
Benefits
- Jabber as a softphone for audio capability is available on demand by opening a ticket with the IT Service Desk.
- Make and receive audio calls to users within or outside the enterprise. Video calls can be made to users or video endpoints within the enterprise.
- In real-time, users can view a contact's availability status (e.g. Available, away or custom).
Support
We have multiple ways for you to get the help you need. For questions and support, check the Frequently Asked Questions page or submit a ticket on our Employee Self-Service Portal.
Training
To learn more about Cisco Jabber, visit our Training Page
Requirements and Limitations
For faculty, staff, learners and affiliates looking for instant messaging functions, the preferred platform for instant messaging is Microsoft Teams. If soft phone capability is needed then a help desk ticket will need to be opened to request this feature. Please note text messaging is not available via Jabber. Cisco Jabber client can be downloaded from UCSF Software download site. For mobile clients, download the latest Cisco Jabber app from the Apple App Store or the Google Play Store.
How can we help you?
Need assistance?
Do you have issue with this service? Submit an IT Service Desk ticket for more assistance with this service.
We want to hear from you
Have you noticed a technical or content issue with this page? Provide feedback to assist the content owner with enhancing the content?
Send Feedback