Description

Modify voicemail settings, caller ID, or other features on an existing UCSF line.

Who can request

Anyone can submit a request for themself or on behalf of someone else.

Required information

• UCSF phone number
• Description of current setup
• Description of requested change
• New voicemail user (name and UCSF username), if applicable

Examples

• Remove voicemail from a shared line
• Reassign voicemail to a new employee
• Update caller ID to reflect a department name 

Submitting a phone service request

Submitting the phone service request form correctly is essential for triaging requests and repairs accurately and efficiently. When submitting a request you will be asked to select all that apply and provide additional information about each request. 

Please note 

• Clear, detailed requests help reduce delays.
• You can check multiple boxes (request multiple services) on the same request form as well as add multiple users for each service. No need to submit multiple requests.
• Separate tickets may be required for data port activation or network issues.
• Jabber softphone is strongly encouraged over physical desk phones whenever possible.