Description

Cisco desk phones are provided only in specific scenarios (e.g., nurse stations, exam rooms, security desks). If the department has a spare phone that does not meet the specific physical phone scenarios, please keep it in reserve for when a phone is needed for the specific scenario. Request Jabber for other users. 
 

Who can request

New employees or existing line users who need Jabber softphone on a desktop computer or mobile device.

Required information

• UCSF username
• New or existing phone number (Note: The department should have a list of available phone numbers to choose from)
• Device type (desktop, laptop, iPhone, Android) 

Examples

• New employee requests a UCSF phone number and Jabber softphone for use on a laptop
• New employee replacing an employee in the same role who has left the department. New employee can be assigned the previous employee’s phone number.
• Existing desk phone user requests Jabber softphone on a desktop computer or mobile device 

Submitting a phone service request

Submitting the phone service request form correctly is essential for triaging requests and repairs accurately and efficiently. When submitting a request you will be asked to select all that apply and provide additional information about each request. 

Please note 

• Clear, detailed requests help reduce delays.
• You can check multiple boxes (request multiple services) on the same request form as well as add multiple users for each service. No need to submit multiple requests.
• Separate tickets may be required for data port activation or network issues.
• Jabber softphone is strongly encouraged over physical desk phones whenever possible.