Effective July 2024, monthly phone lines are funded centrally by UCSF IT. This means phone line costs are no longer the responsiblity of departments or individual staff.  

• The centrally funded services include the devices and phone lines associated with Cisco Jabber softphones, desk phones, elevator phones, life safety phone lines, blue pole phones located on campus, and red emergency phones.
• Devices and phone lines not covered centrally include Voalte, mobile devices, and pagers.  
   

Departments remain responsible for ongoing management of phone numbers assigned as primary or main department lines, to individuals, and to any other shared lines.  

To avoid IT supporting or funding unused or unnecessary lines, departments are asked to: 

• Ensure phone lines are reassigned or disconnected when an individual leaves or a shared line is no longer in use. See below for reassigning or disconnecting a phone line.
• Routinely review departmental phone lines and disconnect numbers that are no longer active.  
• Avoid requests for new phone numbers when unused; available numbers can be reassigned.
• Reminder: Departments are responsible for tracking phone numbers being used by current employees and anyone who leaves or joins the department.
• Use Jabber softphones when setting up or replacing phone lines. Jabber is UCSF’s preferred phone option; individual users are expected to use Jabber on their UCSF computer, with optional access via the mobile app.
• Only order or replace physical desk phones in operational or clinical spaces such as shared nurse stations, exam rooms, emergency rooms, or other patient-facing locations where a physical device is necessary. 

Submitting the phone service request form correctly is essential for triaging requests and repairs accurately and efficiently. When submitting a request you will be asked to select all that apply and provide additional information about each request. See the training section of the page for how-tos for each service.  

Please note 

• Clear, detailed requests help reduce delays.
• You can check multiple boxes (request multiple services) on the same request form as well as add multiple users for each service. No need to submit multiple requests.
• Separate tickets may be required for data port activation or network issues.
• Jabber softphone is strongly encouraged over physical desk phones whenever possible.